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    No internet connection

    This is a discussion on No internet connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, had Sky Broadband set up today (new line instralled by openreach) Sky talk is working fine, but i've set ...

    1. #1
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      No internet connection

      Hello, had Sky Broadband set up today (new line instralled by openreach) Sky talk is working fine, but i've set my router (d-link) up and the internet light isnt turning on. And obviously i cant access the internet via it. Any ideas?


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    3. #2
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      Re: No internet connection

      Nevermind. 2 minutes after writing this, the light came on. Sorted

    4. #3
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      Re: No internet connection

      Actually, it isnt working. It only seem to work when;

      a) im on the phone

      or

      b) i unplug the phone the phone from the filter

      Ive tried it with another filter and in the test socket and the problems the same. I've done a bit off googleing and it looks like its a "high open resistance fault" Would anyone like to confirm?

    5. #4
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      Re: No internet connection

      Would indeed sound like a high opens/resistance fault. I'd get onto Sky to report it - 08442410515.

    6. #5
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      Re: No internet connection

      Thanks. Just wanted some extra reasurance

    7. #6
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      Re: No internet connection

      Did you say when you unplug the phone it works ok? If that's the case it may be a faulty phone or filter (likely).

      Pace SKY HD With Seagate Pipeline HD 2TB

    8. #7
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      Re: No internet connection

      Yes, when i take the phone out, it does work. Thats what confused me. Tried 2 different filters and its the same thing. Havent got a different phone to try though. The one i'm using at the moment is a DECT phone.

    9. #8
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      Re: No internet connection

      Sounds more like a phone fault, can you move the phone to a different socket away from the router, also ensure all phone sockets have an ADSL filter in them and they are the very FIRST thing plugged into them.

      Do you have a TEST socket you can try? How to test your ADSL in the Master Test Socket

    10. #9
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      Re: No internet connection

      I've tried the test socket and the same thing happens. Its the only socket in the house as its a new install. I'll try to get another phone from somewhere.

    11. #10
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      Re: No internet connection

      Post your router stats from the test socket with and without the phone connected.

      How to get your router statistics

     

     
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