Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 3 of 3 FirstFirst 123
    Results 21 to 23 of 23

    Download speed down to 40kbs

    This is a discussion on Download speed down to 40kbs within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by User05 The speed has been capped - you're going to need to call Sky to have it ...

    1. #21
      Brian69's Avatar
      Brian69 is offline Sky User Member
      Exchange: Kings Lynn
      Broadband ISP: Sky Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
      Posts
      2,971
      Thanks
      0
      Thanked 6 Times in 5 Posts

      Re: Download speed down to 40kbs

      Quote Originally Posted by User05 View Post
      The speed has been capped - you're going to need to call Sky to have it uncapped.

      One thing, though. Ensure your set-up within the house is fine as unless DLM has had a joke and capped you for a laugh, you've been capped for a reason. Excessive errors from incorrect set-up is the most common, so ensure all sockets within the premises have filters connected, if sky tv is connected ensure it's correctly filtered and ensure you're using no extension cables to the router.
      I agree, but does DLM not detect after a few days that there is an excessive noise margin, and restart training? or do you have to call Sky to get a capp removed. I am assuming here that there is no underlining reason for the capp, but that DLM just detected some interference which has now passed.


    2. Advertisement
    3. #22
      Sanity's Avatar
      Sanity is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin XL
      Router: Non Sky Router
      Sky TV: Virgin XXL
      Join Date
      Dec 2009
      Posts
      173
      Thanks
      1
      Thanked 7 Times in 7 Posts

      Re: Download speed down to 40kbs

      Quote Originally Posted by User05 View Post
      The speed has been capped - you're going to need to call Sky to have it uncapped.

      One thing, though. Ensure your set-up within the house is fine as unless DLM has had a joke and capped you for a laugh, you've been capped for a reason. Excessive errors from incorrect set-up is the most common, so ensure all sockets within the premises have filters connected, if sky tv is connected ensure it's correctly filtered and ensure you're using no extension cables to the router.
      Which is why I asked was it the master socket. Cos it doesn't look like it to me to be honest.

    4. #23
      Sanity's Avatar
      Sanity is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin XL
      Router: Non Sky Router
      Sky TV: Virgin XXL
      Join Date
      Dec 2009
      Posts
      173
      Thanks
      1
      Thanked 7 Times in 7 Posts

      Re: Download speed down to 40kbs

      Quote Originally Posted by Brian69 View Post
      I agree, but does DLM not detect after a few days that there is an excessive noise margin, and restart training? or do you have to call Sky to get a capp removed. I am assuming here that there is no underlining reason for the capp, but that DLM just detected some interference which has now passed.
      If the set up is incorrect and giving unstable line readings, it will adjust accordingly until the set up is put right and the line is manually reconfigured.

     

     
    Page 3 of 3 FirstFirst 123

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION