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    internet speed is very slow

    This is a discussion on internet speed is very slow within the Sky Broadband help forums, part of the Sky Broadband help and support category; hello every 1,, i have had sky broadband nearly 3yrs,, im on max package, and im supposed to be getting ...

    1. #1
      mushka's Avatar
      mushka is offline Sky User Member
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      internet speed is very slow

      hello every 1,, i have had sky broadband nearly 3yrs,, im on max package, and im supposed to be getting 3mb download speed,, this last 7-10 days my internet has come to a stand still,, so i did a few checks and my download speed is at 0.3mbs,

      i have the black sagem router, my stats are

      connection speed downstream 384 kbps upstream 512
      line atten downstream 57.5 db upstream 33.3 db
      noise margin down 21.8 db up 10.0 db

      ive checked for last few days, morning noon & night the results are always similar,, and they are the same in the test socket,, ive phoned sky help centre and its still running the same,, just thought i would try on here for abit of help,, cheers michael


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    3. #2
      User05's Avatar
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      Re: internet speed is very slow

      If those figures are the same from the test socket, then you need to ring Sky (08442410515) to have the line uncapped. And tell them to keep your line code on 'g.dmt' whilst they're at it.

    4. #3
      IWasNotTheEnemy's Avatar
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      Re: internet speed is very slow

      Looks like DLM has kicked in after seeing something and capped the line quite severly...you'll need to call Sky to get the line reset
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #4
      mushka's Avatar
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      Re: internet speed is very slow

      these stats are from master socket & an extension socket up stairs,,

      connection speed downstream 384kbps upstream 544kbps
      line atten downstream 57.5db upstream 33.4db
      noise margin downstream 22.0db upstream 11.5db

      near enough to yesterdays stats,, were i live its a new estate thats nearly 3 yrs old,, im the 1st person to live in this house,,, the extension socket upstairs was connected by a bt engineer

    6. #5
      IWasNotTheEnemy's Avatar
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      Re: internet speed is very slow

      See my previous post...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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