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    web pages taking over a minute to load (slow)

    This is a discussion on web pages taking over a minute to load (slow) within the Sky Broadband help forums, part of the Sky Broadband help and support category; i have made a thread in Sky Broadband exchange information http://www.skyuser.co.uk/forum/sky-b...-upgraded.html because i was told by sky my exchange was ...

    1. #1
      triscross's Avatar
      triscross is offline Sky User Member
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      web pages taking over a minute to load (slow)

      i have made a thread in Sky Broadband exchange information my exchange is been upgraded because i was told by sky my exchange was been upgraded but now i think iam been messed arround phoned today and was toled that they are haveing a fire drill in the tec deparment and they would get back to me in 72 hours this is no good when ive had problems since 11 of this month.

      my router stats are fine maybe a few db lower than normal noise but ive seen it drop before with no big diffrence ,the only way i can do a speed test is on my phone connected to the router and that gives me a dl of 60kbps down and 520 up


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: web pages taking over a minute to load (slow)

      Post your stats now and also when the phone is in use, it sounds like there may be a connection problem when they changed over from the BT network to the Sky one.

    4. #3
      triscross's Avatar
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      Re: web pages taking over a minute to load (slow)

      just the router in the test socket
      System Up Time: 17:44:55
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 246957 156520 0 567 1112 17:44:26
      LAN 100M/Full 127099 208836 0 650 487 17:44:50
      WLAN 11M/54M 48110 54792 0 541 173 17:44:38
      ADSL Link Downstream Upstream
      Connection Speed 2592 kbps 448 kbps
      Line Attenuation 59 db 31 db
      Noise Margin 6 db 16 db

      and with the phone in use
      System Up Time: 17:48:53
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 246985 156547 0 565 1108 17:48:24
      LAN 100M/Full 127139 208857 0 647 486 17:48:48
      WLAN 11M/54M 48355 55011 0 541 172 17:48:36
      ADSL Link Downstream Upstream
      Connection Speed 2592 kbps 448 kbps
      Line Attenuation 59 db 31 db
      Noise Margin 5 db 16 db

    5. #4
      Isitme's Avatar
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      Re: web pages taking over a minute to load (slow)

      It looks very like you are still on Connect and are being throttled at peak times. Not much you can do about it except wait till your exchange is upgraded or leave for a new provider.

      Have you read this thread? (Unofficial) FAQ - Sky Connect Users

      What exchange are you on?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      triscross's Avatar
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      Re: web pages taking over a minute to load (slow)

      North petherwin cornwall exchange
      Broadband is slow all the time not just peak times

    7. #6
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      Re: web pages taking over a minute to load (slow)

      With your distance from the exchange you are never going to get a very fast connection. In saying that you should be able to surf at a reasonable speed. Can you go to the official BT performance test and run a check there. Instructions on how to do this are in the link in my last post. It is possible your Profile has been set very low which is causing your problem. Post the results of the Test.

      I have to say, with only around 500 users, I doubt if Sky will be enabling your exchange. They have been doing some of the smaller ones, but I doubt if yours would be financially viable for them.
      But I could be wrong.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      Undecided Adrian's Avatar
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      Re: web pages taking over a minute to load (slow)

      try openDNS as well as when I was on Sky the DNS servers threw a wobbly on a regular basis
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

    9. #8
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      Re: web pages taking over a minute to load (slow)

      triscross
      Hi as Isitme has pointed out
      It is possible your Profile has been set very low which is causing your problem. Post the results of the Test.
      Bt Updated Speed Tester That can be a big issue with the connect package

    10. #9
      triscross's Avatar
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      Re: web pages taking over a minute to load (slow)

      official BT performance test is that where i connect to bt i will have to get my other router back from my freind bacause i cant change username ect on this sky one

    11. #10
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      Re: web pages taking over a minute to load (slow)

      triscross
      Hi are you using a Sky router

     

     
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