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    Sky Broadband Keeps Disconnecting and Reconnecting

    This is a discussion on Sky Broadband Keeps Disconnecting and Reconnecting within the Sky Broadband help forums, part of the Sky Broadband help and support category; He guys my sky broadband keeps and disconnecting every 2 min's im lucky ive posted this, i dont want to ...

    1. #1
      Rickett6's Avatar
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      Sky Broadband Keeps Disconnecting and Reconnecting

      He guys my sky broadband keeps and disconnecting every 2 min's im lucky ive posted this, i dont want to contact help by phone because its frustrating and they only read from a manual they dont fully understand.

      Ive searched through the forum and ive turned of the uPuP thing, obv it didnt work for me, ive just come from talk talk as i hear sky was so much better, i just need a set of instructions dated in 2010 giving me a step by step instruction on how to solve my problem

      I hate the fact i have to do this, i meen i pay for something i expect it to do its job, sick of getting ripped off.

      Somebody please help me, i play online poker for a living and cant handle the disconnecting much more

      Sky broadband is the best internet service i would get around my area, i have 4.1mb download speed, 0.71 upload speed, im not moaning about this i just want my internet to work,


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    3. #2
      simonmpoulton's Avatar
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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      Please post up router stats both from your normal position and the test socket. What happens to the router lights when it disconnects?

      Pace SKY HD With Seagate Pipeline HD 2TB

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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      Rickett6
      Hi as Simon says router stats How to get your router statistics. and How to test your ADSL in the Master Test Socket Also how long have you had Sky Unlimited.

    5. #4
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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      ADSL Link Downstream Upstream
      Connection Speed 5022 kbps 605 kbps
      Line Attenuation 47.0 db 26.6 db
      Noise Margin 6.9 db 16.1 db

      The light just goes off completely, comes back on flashing amber then it either goes off again or it will flicker red and then go green for a while then off again.....

      ive checked the ADSL socket its fine

    6. #5
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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      Are those stats from the test socket (your master socket's faceplate taken off) with just a filter and the grey dsl cable sky supplied?

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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      what differnce would taking face plate off make? Yeah just filter and grey cable was plugged in

    8. #7
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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      It would rule out an internal wiring issue, which is a common factor for dropping sync. I'm not sure whether your reply was meant to sound abrupt, but if so, and you don't want to try the test socket, then I won't waste my time replying to the thread.

    9. #8
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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      Quote Originally Posted by User05 View Post
      It would rule out an internal wiring issue, which is a common factor for dropping sync. I'm not sure whether your reply was meant to sound abrupt, but if so, and you don't want to try the test socket, then I won't waste my time replying to the thread.
      no no no not at all i just wanted to know what difference it would make, its better knowing whay than not knowing at all

      Ok i cant do that now, its a pretty new fitting and ive been on sky for about 2 months now so i hope its nto a fault there

    10. #9
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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      My apologies, I misunderstood the post in that case. It's worthwhile trying the test socket when you can, especially if you have extension sockets within the premises. In the event that the stats are no different from the test socket, then swapping for another spare filter would be something to try.

      Failing that, and it's still dropping from the test socket then it's either a faulty router/power supply unit (especially as you mentioned the internet light turns red - there is no red LED and usually a red LED suggests a failing power supply unit) or a possible line fault. Both of these would require a call to Sky, so it's best confirming these two as the only possibilities to save a long call to Sky.

    11. #10
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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      ok thanks for your time, ill keep posted incase other people have same problem

     

     
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