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    Sky Broadband Keeps Disconnecting and Reconnecting

    This is a discussion on Sky Broadband Keeps Disconnecting and Reconnecting within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by User05 My apologies, I misunderstood the post in that case. It's worthwhile trying the test socket when ...

    1. #11
      Rickett6's Avatar
      Rickett6 is offline Sky User Member
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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      Quote Originally Posted by User05 View Post
      My apologies, I misunderstood the post in that case. It's worthwhile trying the test socket when you can, especially if you have extension sockets within the premises. In the event that the stats are no different from the test socket, then swapping for another spare filter would be something to try.

      Failing that, and it's still dropping from the test socket then it's either a faulty router/power supply unit (especially as you mentioned the internet light turns red - there is no red LED and usually a red LED suggests a failing power supply unit) or a possible line fault. Both of these would require a call to Sky, so it's best confirming these two as the only possibilities to save a long call to Sky.
      ADSL Link Downstream Upstream
      Connection Speed 5023 kbps 605 kbps
      Line Attenuation 47.0 db 26.7 db
      Noise Margin 7.8 db

      Hey, this is the stats with the face of the ADSL socket


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    3. #12
      Rickett6's Avatar
      Rickett6 is offline Sky User Member
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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      I also went on that speed io and here are the results

      Results from speed.io - Internet DSL Speedtest
      (Copied on 2010-09-20 18:33:51)
      Download: 4329 Kbit/s
      Upload : 524 kbit/s
      Connects : 1399 conn/min
      Ping: 56 ms

    4. #13
      steve16751's Avatar
      steve16751 is offline Sky User Member
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      Re: Sky Broadband Keeps Disconnecting and Reconnecting

      Rickett6
      Hi your Noise Margin on your post is that Up or Down. Best if you can show both.

     

     
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