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    Is this a router problem?

    This is a discussion on Is this a router problem? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have been with Sky Broadband for over two years now and have no problems until now. I have been ...

    1. #1
      koppas's Avatar
      koppas is offline Sky User Member
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      Unhappy Is this a router problem?

      I have been with Sky Broadband for over two years now and have no problems until now. I have been getting speeds of 12MB for ages now and life has been good. HOWEVER, last Monday I went to download a podcast and realised how slow it was and thought nothing of it. Went to work, came back and my internet has been ridiculously slow. Videos/images take an age to load. I thought it was my computer so I done scan etc and even done a clean restore so I knew for sure it wasn't my computer that was the problem.

      I checked the speed going into the router, got 14mb near enough, so there is a good connection going in there but nothing that high seems to be coming out of it. I have reset the router, factory settings etc everything and the same thing applies. Even my Xbox, which I use to play online, is painfully slow. It took 24 hours to download a 320mb file so, that to me, says there is a problem with the router. I done a speed test online and I peaked at 0.4mb!

      Is this likely to be a router problem? The green lights hardly flash to signify traffic either - I am just wondering if the routers do have a 'shelf life' and can become faulty? The fact my Xbox is slow too shows it has to be a network issue.

      Any help would be appreciated.


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    3. #2
      simonmpoulton's Avatar
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      Re: Is this a router problem?

      Can you post up your router stats? In addition if you can check the CRC errors on the router and additionally test the router in the test socket to see if the problem disappears.

      Pace SKY HD With Seagate Pipeline HD 2TB

    4. #3
      fuzzy logic's Avatar
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      Re: Is this a router problem?

      A failing router is one of several possibilities. I've read that the capacitors have been known to fail in some DG834GT routers. Some apparently also suffer from overheating problems from new, although sitting them vertically in their stand usually sorts that.

      I would suggest checking the counts of HEC and CRC errors see- Mel's Notes: Dg834gt-1skuk

    5. #4
      koppas's Avatar
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      Re: Is this a router problem?

      Quote Originally Posted by simonmpoulton View Post
      Can you post up your router stats? In addition if you can check the CRC errors on the router and additionally test the router in the test socket to see if the problem disappears.


      As for the CRC errors on the router and the socket, no idea pal.

    6. #5
      koppas's Avatar
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      Re: Is this a router problem?

      Quote Originally Posted by fuzzy logic View Post
      A failing router is one of several possibilities. I've read that the capacitors have been known to fail in some DG834GT routers. Some apparently also suffer from overheating problems from new, although sitting them vertically in their stand usually sorts that.

      I would suggest checking the counts of HEC and CRC errors see- Mel's Notes: Dg834gt-1skuk
      Sorry Fuzzy, have no idea what to do on your page.

    7. #6
      fuzzy logic's Avatar
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      Re: Is this a router problem?

      deleted - wrong router!
      Last edited by fuzzy logic; 14-09-10 at 09:41 PM.

    8. #7
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      Re: Is this a router problem?

      That doesnt look like a DG834GT interface, which router do you have koppas?

      Pace SKY HD With Seagate Pipeline HD 2TB

    9. #8
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      Re: Is this a router problem?

      Have you moved house since you last posted your stats? The reason I ask is that your attenuation has almost halved. If you haven't moved, it might be an indication that your router is on its way out.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      koppas's Avatar
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      Re: Is this a router problem?

      Quote Originally Posted by Isitme View Post
      Have you moved house since you last posted your stats? The reason I ask is that your attenuation has almost halved. If you haven't moved, it might be an indication that your router is on its way out.
      Yes mate, have moved since but my broadband has been fantastic since I moved in here, ten months ago. It's only since last Monday that the connection has turned shockingly poor. Even attempted another reset of the router half an hour ago and the same thing - 400 kb/s max speeds and Xbox live refusing to play.

    11. #10
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      Re: Is this a router problem?

      What's on your wireless?

     

     

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