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    Internet speed slows down in late afternoob/evening (also effect my gaming)

    This is a discussion on Internet speed slows down in late afternoob/evening (also effect my gaming) within the Sky Broadband help forums, part of the Sky Broadband help and support category; This shows your problem, though I am not sure how you can solve it. As you say your CRC errors ...

    1. #21
      Isitme's Avatar
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      Re: Internet speed slows down in late afternoob/evening (also effect my gaming)

      This shows your problem, though I am not sure how you can solve it. As you say your CRC errors are high, as is your error seconds. 3522 error seconds in an hour is near enough an error in every second you are connected. No wonder your line is having problems.

      Unfortunately the biggest problem is getting someone in Sky to understand that something is seriously wrong. Either with your actual line or with the exchange equipment. A good broadband engineer could find out what is causing it but Sky are always reluctant to send one out. An ordinary telephone engineer will come out and tell you your line is OK and it probably is for voice phone, but not broadband. All you can do I think is call Sky and try to get through to CST. You may be lucky and get someone who knows what they are doing if you explain what you have found out about the CRC and error seconds.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    3. #22
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      Re: Internet speed slows down in late afternoob/evening (also effect my gaming)

      Its late now but i will ring sky tomorrow. Just a small question whats CST?

    4. #23
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      Re: Internet speed slows down in late afternoob/evening (also effect my gaming)

      Customer Solutions Team, they're the tech support guys for sky broadband who can make all the line changes, book engineers and such!

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    5. #24
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      Re: Internet speed slows down in late afternoob/evening (also effect my gaming)

      Im going to ring sky once i get back from work today, im just wondering what the best thing to say to sky once i ring them up. Would it just be "can you up me through to the customer solutions team please?. when i've been put through to them would saying that I'm getting alot of CRC errors be enough or would they need more detail?

    6. #25
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      Re: Internet speed slows down in late afternoob/evening (also effect my gaming)

      You need to go through first line support first and then onto CST
      -------------------------------------------



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    7. #26
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      Re: Internet speed slows down in late afternoob/evening (also effect my gaming)

      Ok i've just been on the phone to sky and firstly can i say wow that was such a nightmare.

      Long story short i spoke to FOUR different people before i got someone who knew what i was talking about. He's acknowledged that i'm getting alot of CRC error and has put in a ticket to the Customer Solutions Team and will ring me back within 72 hours telling me if they have fixed it or that they will be sending a engineer down.
      Last edited by Kash87; 13-09-10 at 04:15 PM.

    8. #27
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      Re: Internet speed slows down in late afternoob/evening (also effect my gaming)

      If you don't hear in 48 hours call back and find out what is happening. Did they give you a ticket number? This saves a lot of time when you call back.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #28
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      Re: Internet speed slows down in late afternoob/evening (also effect my gaming)

      No they didnt give me a tickey number. Shouldn't i wait 72 hours since that is what the guy said over the phone?

    10. #29
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      Re: Internet speed slows down in late afternoob/evening (also effect my gaming)

      Shouldn't i wait 72 hours since that is what the guy said over the phone?
      I wish I had a pound for everyone who has been told that and heard nothing.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #30
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      Re: Internet speed slows down in late afternoob/evening (also effect my gaming)

      I rang them again asking if they are fixing my problem and the person i spoke to says im not getting any CRC errors. Hes going to call again in the evening (he will call on sunday evening) since thats when it get really bad. I'm seriously thinking about asking for my MAC code and changing ISP.

      Just taken this screenshot, shows clearly that im still getting alot of CRC errors.

     

     
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