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    Slow speed

    This is a discussion on Slow speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; I had problems with my sagem sky router when i first got sky, it kept disconnecting. Sky sent me out ...

    1. #1
      Boylie1's Avatar
      Boylie1 is offline Sky User Member
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      Slow speed

      I had problems with my sagem sky router when i first got sky, it kept disconnecting. Sky sent me out a new router and this is now up and running fine only thing is the speed of my net connection is less than 2mb, when i ordered it the lady said my line could support 4mb+ and when i had a BT engineer come check the line he said my line is able to support 8mb+ now should i call Sky and ask them to redo their 10 day feeling out period in hope that it may increase my speed, as when they previously done it my router discconected every 10 minutes so they could not establish a stable connection, any help would be appreciated or tools to tweak my connection lol


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    3. #2
      steve16751's Avatar
      steve16751 is offline Sky User Member
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      Re: Slow speed

      Boylie1
      Hi if you could do a How to get your router statistics and How to test your ADSL in the Master Socket Master socket. The test socket is behind the faceplate. Then Just copy and paste to your next post.
      Last edited by steve16751; 05-09-10 at 12:49 AM. Reason: Adding more info

    4. #3
      Boylie1's Avatar
      Boylie1 is offline Sky User Member
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      Re: Slow speed

      Router Stats:

      ADSL Link Downstream Upstream

      Connection Speed 2047 kbps 412 kbps

      Line Attenuation 30.5db 16.7db

      Noise Margin 27.9db 26.5db


      We have detected that your ISP is Sky. Your download speed is 1760Kbps. Your upload speed is 345Kbps

      Here is the tests i have done with all original wiring from sky modem box. I found my letter and checked my sky account online which still states i should be recieving 4mb+

    5. #4
      Isitme's Avatar
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      Re: Slow speed

      You should get a lot more than that. You should get 11-13Mb. Phone Sky and ask them to lift the cap on your line , remind them to do both the download and the upload. Tell them you have improved your wiring and are using a new router.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      Boylie1's Avatar
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      Re: Slow speed

      Thankyou ISITME i will be calling sky first thing monday lol

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Slow speed

      Nothing to stop you phoning them tonight, they are open 24/7.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      Boylie1's Avatar
      Boylie1 is offline Sky User Member
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      Re: Slow speed

      Are they??? I thought the broadband people would be the crappy 9 - 5 people or can normal customer services do it???

    9. #8
      Boylie1's Avatar
      Boylie1 is offline Sky User Member
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      Re: Slow speed

      Spoke to a really bubbly and cheerful asain lady just now at sky, she fiddled with the broadband stuff and now:

      ADSL Link Downstream Upstream

      Connection Speed 12221 kbps 921 kbps

      Line Attenuation 32.0db 17.7db

      Noise Margin 7.3db 9.5db

    10. #9
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Slow speed

      That's what I call a result! Let's hope it stays nice and stable for you.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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