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    New BT line - when will Sky allow me to order?

    This is a discussion on New BT line - when will Sky allow me to order? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there, Apologies for this desperate-sounding post, but both me and my flatmate work online and are struggling without broadband. ...

    1. #1
      mailliw's Avatar
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      New BT line - when will Sky allow me to order?

      Hi there,

      Apologies for this desperate-sounding post, but both me and my flatmate work online and are struggling without broadband. We've just moved house and today BT finally activated our line. Sky can't, however, re-order broadband for us - the agent said to call back in three or four weeks.

      Now, this seems bonkers to me. Does it really take that long for BT to update their database and flag my new phone number as being "live" / "activated" / capable of broadband?

      I did a check on the number at BT's site which (worryingly) said it could possibly take a 1mb connection and, if not, nevermind, you'll get a 256k service. Anyway - I'm sure that's rubbish as I'm quite near the exchange, and I know there are plenty of Sky LLU slots available there.

      Anyone in the know about how long it takes for the new line to "appear" on Sky's and BT's systems?

      Cheers

      Will


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      Re: New BT line - when will Sky allow me to order?

      Call BB sales. Unless there's a line issue you can order BB after a couple of days when your line is active.

      As long as your phone number and postcode match up on BT records, they can place your order.

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      Re: New BT line - when will Sky allow me to order?

      5-7 days normally before the BT database that all ISPs use for ADSL / telephone orders updates.

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      Re: New BT line - when will Sky allow me to order?

      If you did the phone line order through sky they should be able to force it through on BT's system within a day or two and then order the broadband for you. If it's through BT then as paul says you could be waiting up to a week.

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