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    Fast speed reduced for no reason! please set it back!

    This is a discussion on Fast speed reduced for no reason! please set it back! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey Im new to these forums but im wondering if you can help me out. I've had sky broad unlimited ...

    1. #1
      Goldiessky's Avatar
      Goldiessky is offline Sky User Member
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      Angry Fast speed reduced for no reason! please set it back!

      Hey Im new to these forums but im wondering if you can help me out.

      I've had sky broad unlimited installed and turned on 9 days ago.

      For most of them days the downStream connection speed was 11260 which was brillent and stable aswell as fast.

      For no given reason today it was reduced to 8189, which has angred me because there was no need to reduce it.

      Now my downloads are slowed and streaming isnt as good so it should be clear why im fustrated.

      I've called sky customer services on the broadband line, where they have told me they will set it back within the next 48 hours. In case this isnt true can you look into it or give advice so on.

      Thanks
      Sean


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    3. #2
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      Re: Fast speed reduced for no reason! please set it back!

      This is the unofficial forum, we can only give advise on what to say to sky/internal wiring issues. If they said it will be fixed within 48 hours then it should be, you can post up your router statistics if you would like us to tell you where the speed should be.

      Pace SKY HD With Seagate Pipeline HD 2TB

    4. #3
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      Re: Fast speed reduced for no reason! please set it back!

      After being with talktalk which was extreamly poor this connection has started off to be extreamly impressive. Talktalk caused lots of stress, i just hope sky doesnt follow suit.
      Just hope they will maintain theyre 11meg speed they set my router to in the first place. I have no idea why they would want to reduce it when the its been completely fine.

    5. #4
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      Re: Fast speed reduced for no reason! please set it back!

      Post your stats or there is little we can advise you on
      How to get your router statistics

    6. #5
      Goldiessky's Avatar
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      Re: Fast speed reduced for no reason! please set it back!

      Modem
      ADSL Firmware Version A2pD030i.d22k
      Modem Status ADSL Link Up
      DownStream Connection Speed 8189
      UpStream Connection Speed 896
      VPI 0
      VCI 38

    7. #6
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      Re: Fast speed reduced for no reason! please set it back!

      You missed the essential noise margins and line attenuations.

      Pace SKY HD With Seagate Pipeline HD 2TB

    8. #7
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      Re: Fast speed reduced for no reason! please set it back!

      Quote Originally Posted by Goldiessky View Post
      Now my downloads are slowed and streaming isnt as good so it should be clear why im fustrated.
      What on earth are you streaming that needs more than 8mb bandwidth?

    9. #8
      Goldiessky's Avatar
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      Re: Fast speed reduced for no reason! please set it back!

      Router Statistics

      System Up Time: 17:04:57
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2724241 3986019 0 4574 34962 17:03:43
      LAN 4008919 2784041 0 34920 5551 17:04:57
      WLAN 0 0 0 0 0 00:00:00
      ADSL Link Downstream Upstream
      Connection Speed 8189 kbps 896 kbps
      Line Attenuation 32.0db 18.8db
      Noise Margin 12.9db 8.5db

    10. #9
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      Re: Fast speed reduced for no reason! please set it back!

      You appear to have plenty of margin to get back up to your previous speed. However, DLM does not reduce your speed for no reason, it has found a problem with your connection and reduced the speed accordingly.

      Post your stats from the Test socket. Click this link if you do not know what your test socket is.-
      How to test your ADSL in the Master Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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