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    Connection Dropping Continually - Help?

    This is a discussion on Connection Dropping Continually - Help? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Guys After the help i recieved almost a year ago with Sky Broadband im now having trouble with it ...

    1. #1
      The Barron's Avatar
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      Connection Dropping Continually - Help?

      Hi Guys

      After the help i recieved almost a year ago with Sky Broadband im now having trouble with it again, and after the advice and support i got here last time, this was my first stop.

      Firstly the connection of my broadband is continually dropping out and then unable to negotiate a new connection, to get it to reconnect we have to make a phone call for it to jump start. (Don't know how or why it works, just seems to).

      Secondly whether or not this has any bearing on the problem or not, there is slight noise on the line when you listen to the dialling tone on the phone.


      Now for the facts, i am running the broadband from the master socket via a filtered faceplate. We do have extension sockets dotted around the house from before we moved in. I have completed a line check from the BT website to see if there were any problems on the line and it found none.

      Finally here are my stats:
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 241393 396993 0 14462 662551 00:14:52
      LAN 10M/100M 1361 0 0 218 0 00:15:43
      WLAN 54M 398715 242901 0 637002 17600 00:15:37


      ADSL Link Downstream Upstream
      Connection Speed 6446 kbps 639 kbps
      Line Attenuation 46.5 db 25.7 db
      Noise Margin 7.6 db 10.5 db

      Also on a final note, i am trying to get hold of a microfilter to test via the master socket as i think my father binned ours after we installed the filtered faceplate, so am unable to do this at the moment.

      Any suggestions, comments or ideas of where to get a microfilter from would be appreciated.

      Many thanks in advance


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    3. #2
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      Re: Connection Dropping Continually - Help?

      As long as the extensions go dead when the test socket is exposed the extensions are not causing the issue. You will need to run a test in the test socket though to rule out the filter plate failing. Noise on the line is never a good sign to be honest, do your stats change during peak times?

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      The Barron's Avatar
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      Re: Connection Dropping Continually - Help?

      yeah the extensions go dead, so its not them, or the internal wiring, fixed that problem in jan when we installed the faceplate and my connection trebled in speed. Am working on gettin a filter so that i can run it through the test socket, and not really stats are very similar no matter what the time

    5. #4
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      Re: Connection Dropping Continually - Help?

      Slight noise on the line and having to make a call to kick start the sync is not a good sign to be honest. It may well be a weird line fault/ resistance issue causing this and will take a BT Openreach engineer to put it right.

    6. #5
      The Barron's Avatar
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      Re: Connection Dropping Continually - Help?

      well just having made a quick few checks, the noise on the line seems to have dissapated right now, but still having to make calls to jumpstart the sync

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      Re: Connection Dropping Continually - Help?

      Problem here is that calling Sky tech support on the landline will start the sync which you don't want to happen as it will mask the problem. What happens if you start a call and leave the router off till the call is in progress? Does the change in the line status still kick the sync into life?

    8. #7
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      Re: Connection Dropping Continually - Help?

      Quote Originally Posted by The Barron View Post
      well just having made a quick few checks, the noise on the line seems to have dissapated right now, but still having to make calls to jumpstart the sync
      This is the symptom of a high resistance fault. Probably a joint not properly made. The extra power generated by a call enables the broadband to 'jump' the gap and connect. You should report it to your line rental provider as a voice fault and when the engineer comes explain to him/her what is happening with the broadband. If they are any good they should realise what is wrong.

      Check from the Test socket first to make absolutely sure it is not a fault in your internal wiring, as if it is, you may be charged.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: Connection Dropping Continually - Help?

      @PaulSky yeah it connects fine when switching on when the call is in progress
      @Isitme this is what i feared, so as soon as i get a microfilter ill be checking this and ensuring i can see no problems at my end then go from there, on a side note do you know what the charge is for a callout in that case?

    10. #9
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      Re: Connection Dropping Continually - Help?

      If it's a line fault you do not pay, anything from the exchange through to your test socket is BTs' problem.

    11. #10
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      Re: Connection Dropping Continually - Help?

      Connection Stats from the Test Socket (now i've got a microfilter)

      System Up Time 32:19:48
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 10 9 0 146 199 00:00:07
      LAN 10M/100M 43871 0 0 58 0 32:19:45
      WLAN 54M 1630832 1020563 0 19424 852 32:19:39


      ADSL Link Downstream Upstream
      Connection Speed 6464 kbps 796 kbps
      Line Attenuation 46.5 db 25.6 db
      Noise Margin 8.2 db 8.0 db

      Suggestions?

     

     
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