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    Constant De-syncing

    This is a discussion on Constant De-syncing within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by lindley010 ill try it with the dial tone; ADSL Link Downstream Upstream Connection Speed 928 kbps 512 ...

    1. #11
      dsldude's Avatar
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      Re: Constant De-syncing

      Quote Originally Posted by lindley010 View Post
      ill try it with the dial tone;

      ADSL Link Downstream Upstream
      Connection Speed 928 kbps 512 kbps
      Line Attenuation 62.0 db 31.5 db
      Noise Margin 8.6 db 12.0 db

      After putting the phone down;
      ADSL Link Downstream Upstream
      Connection Speed 928 kbps 512 kbps
      Line Attenuation 62.0 db 31.5 db
      Noise Margin 7.8 db 12.0 db
      Presuming your still in test socket with a known working filter
      then i expect you have a line issue, SNR shouldn't change with
      phone in use or not, when you took those stats the router didnt resync
      I take it when putting phone down.


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    3. #12
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      lindley010 is offline Sky User Member
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      Re: Constant De-syncing

      Well I definitely will not be asking them to cap at 1meg, 2meg is pretty poor as it is.

      Ive emailed them, as im actually sick of calling them, im sick of the idiots who blame low sync speeds on how many connections i have open on my pc.

      Tbh im just sick of it all, the internet has been crap for about 2 months now, probably longer.

      No the router did not de-sync.

      P.S if it matters at all, the phone line is on overhead poles, not in the ground.

    4. #13
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      Re: Constant De-syncing

      Not fun I know but you just got to be persistent, I would call them but make it clear to tier1
      your already in the test socket and just want to speak to CST, and I wouldn't attack it from the speed angle but more the constant connection drops and intermittent conection.

      Most line faults are caused from water ingress and poor connections and only tend to get worse over time, ironically its as the they start to dryout the symptoms get worse most of the time.

    5. #14
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      Re: Constant De-syncing

      I was persistent for a while, then after the 3rd router i just gave up. ill call them tomorrow as i can't be bothered tonight.

      The one and only thing that is alright is the ping, which only dropped to this after i asked them to reduce the max delay (gaming profile) Before that, it was 90-100ms.
      (this was changed in February)


    6. #15
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      Re: Constant De-syncing

      Well i was in the middle of updating this, and internet de-synced and i ended up losing what i had wrote. Before i continue, here are stats now;
      ADSL Link Downstream Upstream
      Connection Speed 2304 kbps 512 kbps
      Line Attenuation 62.0 db 31.5 db
      Noise Margin 7.4 db 13.0 db

      Anyway so earlier i extracted the user/pass off two sagem routers. BT sent a Homehub 2.0A a while back before we joined sky. So i thought id try it out, even though i knew it would probably be locked to bt, it was.

      However, one thing that i did notice is that the sync speed was 3000kbps and 512kbps, while i found this extremely odd to say the line is supposed to be capped at 2500kbps/512kbps, i plugged the old sagem back in, it synced at 2800kbps 512kbps, 2 minutes later it desynced, then again, until it got to 800kbps/512kbps

      So now im confused. The last time i spoke to sky, it was capped at 2500/512. So i thought i'd try flashing one of the Sagems, i now have 1 Sagem brick, 1 sagem router and 1 d-link router.(all sky)

      Im going to to see if my mother has her old router from talktalk(she joined Virgin instead of sky because sky 'had no room' on the exchange(this was for the unlimited package), tbh im glad they didn't)

      As im not going to risk flashing the other sagem(as its the one im using now) and im not sure the homehub 2.0a can be made to work on other isp's without soldering, ill have to hope she still has that router

      I think testing a non-sky router would help me determine whether its sky's fault, or a line fault.

    7. #16
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      Re: Constant De-syncing

      So i was on the router page checking the NM, as i do often to look out for de-syncs, and it was at 6.9, literally 5 seconds later it de-synced to the below stats

      ADSL Link Downstream Upstream
      Connection Speed 1440 kbps 512 kbps
      Line Attenuation 62.0 db 31.5 db
      Noise Margin 13.7 db 13.0 db

      Then before it could even connect the router crashed or something because i couldn't load the router page anymore, after resetting the router it synced at the same old crap speed below;

      ADSL Link Downstream Upstream
      Connection Speed 896 kbps 512 kbps
      Line Attenuation 62.0 db 31.5 db
      Noise Margin 14.9 db 13.0 db

      So from 12am to 12pm i can get 2meg + then from 12pm to 12am i get less than a meg? Does this make sense? It has been heavily raining for the last 30 minutes to an hour which could of caused the NM to drop?

    8. #17
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      Re: Constant De-syncing

      I think it has already been established that you have an intermittent line fault - router syncs high then gets assaulted with high amounts of noise drops and syncs at a rate it can attain.
      Three routers are not going to be faulty no matter how you look at it you need to get a BT engineer out!

      Pace SKY HD With Seagate Pipeline HD 2TB

    9. #18
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      Re: Constant De-syncing

      From what i can gather, if no fault is found, then ill get charged, and what is this BT engineer supposed to do? one's already been out as stated before, he was here like 2-3 minutes, he tested the line, said he got 2.7 meg. He went.

    10. #19
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      Re: Constant De-syncing

      As others have said you need to get the BT engineer out for constant line dropping and not speed. He should be checking all the connections in the street for flooding and faults if nothing is found there then he should be off to the exchange to check there.

      Pace SKY HD With Seagate Pipeline HD 2TB

    11. #20
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      Re: Constant De-syncing

      Well the green cabinet is directly outside of the house, ill give sky a ring in a minute, ill see if i can get them to check it for flooding, since it was raining from about 11am till 12pm, since then my line has dropped twice and my NM has now dropped from 14.9 to 8.4

      ADSL Link Downstream Upstream
      Connection Speed 896 kbps 512 kbps
      Line Attenuation 62.0 db 31.5 db
      Noise Margin 8.4 db 13.0 db

      p.s when the bt engineer came out last time i was telling them it was de-syncing a lot, thats what i thought the engineer was supposed to do last time but obviously not.

     

     
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