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    What is this rubbish?

    This is a discussion on What is this rubbish? within the Sky Broadband help forums, part of the Sky Broadband help and support category; So, i'm on the 8mb Sky Broadband package and usually get around 3 or 4mb/s download speed. However, for the ...

    1. #1
      Diddymow's Avatar
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      What is this rubbish?

      So, i'm on the 8mb Sky Broadband package and usually get around 3 or 4mb/s download speed. However, for the last couple of days at peak time (4pm to about 10pm) my connection speed has been terrible. I ran a speedtest yesterday and at one point I was getting a download speed of 0.03mb/s and i've just run one now and i'm getting 0.11mb/s.

      What the hell is going on? Takes me about 5 minutes to load up a website now.



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    3. #2
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      Re: What is this rubbish?

      Stats from your test socket or main socket and are you sure you are on unlimited and not on connect? Also, are you on ethernet or wireless?

    4. #3
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      Re: What is this rubbish?

      My dad sorts out the internet stuff and I just asked him which package we're on and he said "the normal one" :| Anyway, we are on the package with Sky TV, Broadband and Phoneline for 20 (I think).

      How do I do a socket or main socket test then? And i'm on wireless but the router is right next to my laptop.

    5. #4
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      Re: What is this rubbish?

      Smells like Connect. You'd best find out exactly which package you are on. Check a recent bill maybe.

    6. #5
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      Re: What is this rubbish?

      Just asked my dad if he has a recent bill and he said no. We are on like the cheapest package there is though so it's probably Sky Connect. What difference does that actually make? Is that package known to be terrible at peak times or something?

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      Re: What is this rubbish?

      Post your stats and we will be able to tell.

      How to get your router statistics

      If on Connect then that is traffic managed after 5pm til Midnight and would explain the poor speeds.




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    8. #7
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      Re: What is this rubbish?

      ADSL Link Downstream Upstream
      Connection Speed 5216 kbps 448 kbps
      Line Attenuation 41.0 db 26.0 db
      Noise Margin 4.3 db 25.0 db

    9. #8
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      Re: What is this rubbish?

      That's Connect. Poor fella. How long have you had it?

    10. #9
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      Re: What is this rubbish?

      Check your setup, make sure anything that goes onto the telephone line has a filter on the socket before anything plugs into it, your noise margin is very low on the downstream but it is also showing a 5Mb sync on your stats. Wouldn't be suprised to see you on Connect and suffering throttling at peak times.

    11. #10
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      Re: What is this rubbish?

      I gotta run here for a bit, but from a quick look at those stats, even though you're on connect, I reckon there's something else also wrong.

      How many telephone sockets do you use in the house?
      Is the router connected to the master socket or an extension socket?
      Do you use any extension cables to the router?
      Do you have a microfilter connected directly into every telephone socket in use?
      Do you have sky tv connected to any telephone socket? If so, ensure there is a filter before any sky tv splitters in use.

     

     
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