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    Very slow downloads and poor streaming

    This is a discussion on Very slow downloads and poor streaming within the Sky Broadband help forums, part of the Sky Broadband help and support category; For the past few weeks I've had serious problems with slow download speeds and very poor streaming ability. It has ...

    1. #1
      mildredalien's Avatar
      mildredalien is offline Sky User Member
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Aug 2010
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      Very slow downloads and poor streaming

      For the past few weeks I've had serious problems with slow download speeds and very poor streaming ability. It has definitely changed (for the worse) in the past few weeks - so sky has not always been this bad from installation. I have also had some issues with gaming (high latency on world of warcraft) however this is intermittent and not always a significant problem. It doesn't seem to matter whether it's peak or off-peak times.

      Today I am downloading a game update, and getting a maximum speed of 40kbps, going down to 6-7kbps at times... this has been pretty consistent all day at peak and non-peak times.

      My router info is as follows:
      System Up Time: 31:32:11
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 0 0 0 0 0 0:00:00
      LAN 1538485 1380510 0 0 0 31:32:11
      WLAN 207687 159532 0 0 0 31:31:44
      ADSL Link Downstream Upstream
      Connection Speed 384 kbps 574 kbps
      Line Attenuation 53.5 db 33.9 db
      Noise Margin 16.3 db 10.5 db

      I use a long cable from the router to my computer. However I have not changed the cabling since installing sky, and this has only been a problem within the last few weeks.

      Any ideas? Is it likely to be throttling due to high usage? I'm on the unlimited up to 10mb package, although I think I can receive up to 4mb in my specific area.

      If it is throttling, what can I do about it? I'm not paying for high speed internet to not receive it!!

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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Central Scotland
      Thanked 1,650 Times in 1,611 Posts

      Re: Very slow downloads and poor streaming

      You appear to be capped. This will not be due to over use, Unlimited means what it says, you can download as much as you like. There may have been a problem with your line which caused DLM to kick in and cap it. You will have to phone Sky and ask them to reconfigure your line. Before you do so plug into the Test socket if you have one and use another filter.


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.

      Useful Utilites TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.



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