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    Download Speed of Only 30kbps!

    This is a discussion on Download Speed of Only 30kbps! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I'm very unhappy with my suppose to be 20mbps Download Speed with Sky I have the black Netgear V2 wireless ...

    1. #1
      DownloadSpeedof30kbps's Avatar
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      Download Speed of Only 30kbps!

      I'm very unhappy with my suppose to be 20mbps Download Speed with Sky
      I have the black Netgear V2 wireless router and I am using Wireless.
      I'm not a computer genius so if you could explain in simple terms then that's great.
      1mbps is good enough for me but if I get 20mbps then I'll be amazingly happy.

      Sorry, new user to the forum if I've done anything wrong.

      Please tell me if I should call Sky and ask them to make my internet faster or something

      Thanks for any help.

      I can't be waiting hours for something that should take minutes to download.

      I will be on here for another 10 mins or so.

      Any reply is helpful


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    3. #2
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      Re: Download Speed of Only 30kbps!

      I will be back on in the morning waiting for many replies.

      Thanks

    4. #3
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      Re: Download Speed of Only 30kbps!

      Quote Originally Posted by DownloadSpeedof30kbps View Post
      I'm very unhappy with my suppose to be 20mbps Download Speed with Sky
      Do be aware that it is an 'up to' 20mbps service, all dependant on line length & quality from the telephone exchange and internal wiring set-up.

      Post up your stats for further advice:

      How to get your router statistics

    5. #4
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      Re: Download Speed of Only 30kbps!

      Router stats from the test socket also, a speedtest (use the speed tester on this site or speed.io) run on a wired connection may be helpful also.
      Additionally try to change your routers wireless channel as you have said your using wireless.

      Pace SKY HD With Seagate Pipeline HD 2TB

    6. #5
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      Re: Download Speed of Only 30kbps!

      System Up Time: 207:23:42
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 19540431 21982452 0 6721 1230 167:18:19
      LAN 100M/Full 412479 0 0 53 0 207:23:37
      WLAN 11M/54M 26612051 24747817 0 3603 911 207:23:24
      ADSL Link Downstream Upstream
      Connection Speed 378 kbps 550 kbps
      Line Attenuation 65 db 39 db
      Noise Margin 8 db 9 db


    7. #6
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      Re: Download Speed of Only 30kbps!

      If I can get to 300kb/s then I will be happy.

      If anyone know's what I should do to get it up to this or even higher then I will happy

      Thanks for the replies guys

    8. #7
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      Re: Download Speed of Only 30kbps!

      the main problem you have is that your downstream attenuation is very high which means that you have a very long line length to the exchagne, you are never going to get particulary fast speeds.

      Although you do have some wriggle room as your noise margin is 8 dB and Sky runs on a default of 7 so I wonder if you have a minor wiring issue which resulted in the Sky DLM setting your speed to what your are getting. This is why it is vital to get the readings from the Test socket.

      If it was me I would phone up Sky and ask to be put on G.DMT, this mode of operation suits longer lines a lot better than ADSL2+.

      Also post your stats from your master socket and then your test socket again to see if you have any internal wiring issues as well.
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    9. #8
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      Re: Download Speed of Only 30kbps!

      Quote Originally Posted by Undecided Adrian View Post
      the main problem you have is that your downstream attenuation is very high which means that you have a very long line length to the exchagne, you are never going to get particulary fast speeds.

      Although you do have some wriggle room as your noise margin is 8 dB and Sky runs on a default of 7 so I wonder if you have a minor wiring issue which resulted in the Sky DLM setting your speed to what your are getting. This is why it is vital to get the readings from the Test socket.

      If it was me I would phone up Sky and ask to be put on G.DMT, this mode of operation suits longer lines a lot better than ADSL2+.

      Also post your stats from your master socket and then your test socket again to see if you have any internal wiring issues as well.
      So I should phone up Sky (what's the number and what time?) and ask to be put on G.DMT.

      Where do I get my stars from my master socket?

      Thanks for the help

    10. #9
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      Re: Download Speed of Only 30kbps!

      08442 410515
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      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #10
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      Re: Download Speed of Only 30kbps!

      How many telephone sockets do you use in the house?
      Is the router connected to an extension socket or the master socket?
      Are you using the short grey dsl cable sky supplied, or an extension cable to the router? i.e. is the router directly beside the socket that it's plugged into, or is it far from the telephone socket.
      Does every telephone socket in use have a microfilter (a two way white box with 'adsl' 'phone' and 'modem' on it) connected directly into the telephone socket?
      Do you have sky tv plugged in anywhere?

     

     
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