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    Sky Broadband not reaching its potential

    This is a discussion on Sky Broadband not reaching its potential within the Sky Broadband help forums, part of the Sky Broadband help and support category; i have just recently signed up to sky broadband unlimited. I was told to expect speeds of 10-20Mb. After finally ...

    1. #1
      andymr's Avatar
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      Sky Broadband not reaching its potential

      i have just recently signed up to sky broadband unlimited. I was told to expect speeds of 10-20Mb. After finally getting the line activated on the 1st, i left the router on whilst i was away, so i have no idea of speeds i was getting. however now im back im receiving a dissapointing 3069kbit/s downstream. from what i understand from the details of the signal to noise ratio i have i should be getting a lot more speed. i have the sagem f@st router connected to the master socket by microfilter using the provided adsl cable. I have also experienced brief outages every few hours.
      router stats. ( fairly constant over the last two days)
      connection speed: d 3069kbit/s u 796 kbit/s
      Line attenuation d 28.5dB u 14.4dB
      Noise Margin d 19.2dB u 13.5dB

      Am i correct in expecting a much higher speed?


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    3. #2
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      Re: Sky Broadband not reaching its potential

      Your line is heavily capped. You will need to call sky.

    4. #3
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      Re: Sky Broadband not reaching its potential

      As you said you experienced outages that could explain why you have been heavily capped, DLM registered faults on the line and reduced the cap to give a more stable speed. Try the router directly into the test socket (link for info is on the left "quick links" section) and post up some stats and report back on whether you still experience the outages.
      If you do then it sounds like an exterior line fault is causing them and if not then you have an internal wiring issue causing them which fitting a filtered faceplate will resolve.

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      Re: Sky Broadband not reaching its potential

      Ok ive connected to the test socket,
      Connected to modem using ethernet:
      ADSL Link Downstream Upstream
      Connection Speed 3069 kbps 796 kbps
      Line Attenuation 28.0 db 14.3 db
      Noise Margin 21.2 db 13.0 db

      Wireless
      Connection Speed 3069 kbps 796 kbps
      Line Attenuation 28.0 db 14.3 db
      Noise Margin 21.1 db 13.0 db

      so a slight decrease in attenuation and a decrease in margin but no change in speed. ill leave it for now and see what happens in the morning.

    6. #5
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      Re: Sky Broadband not reaching its potential

      It's still capped and you wont get an increase in speed until that is removed, the first thing to do however is to verify if the drop outs have gone in the test socket.

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      Re: Sky Broadband not reaching its potential

      just had the wireless connection go down for about 30 seconds, however on the router stats the up time for the WAN WLAN and LAN are all consistent with when i reset the router after connecting to the test socket

    8. #7
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      Re: Sky Broadband not reaching its potential

      I wouldnt worry about the wireless, wireless is after all inherently bad

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      Re: Sky Broadband not reaching its potential

      on a serious note, could the wireless dropout be a sign of a router fault?
      I think i may have to contact sky customer suport tomorrow to adjust the cap.
      Last edited by andymr; 11-08-10 at 01:42 AM.

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      Re: Sky Broadband not reaching its potential

      What channel is the wireless on? If it's on Auto you need to change it to a set channel, I would try 13 and see how it is.

    11. #10
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      Re: Sky Broadband not reaching its potential

      on a serious note, could the wireless dropout be a sign of a router fault?
      It is more likely to be interference from another source. You have confirmed that the router is not dropping the wireless by checking the up times. Download Inssider from the link below and use it to discover the channels in use in your area. Set your router channel to one as far from those in use as possible.

      You really need to get your connection configured, you should be getting nearer 16 Mb rather than the 3 that you have.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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