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    Problems with Sudbury, Suffolk exchange segments?

    This is a discussion on Problems with Sudbury, Suffolk exchange segments? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Putting the delays at 8ms is probably only going to exaggerate the stability/sync issue at this point. There definitely looks ...

    1. #11
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      Re: Problems with Sudbury, Suffolk exchange segments?

      Putting the delays at 8ms is probably only going to exaggerate the stability/sync issue at this point. There definitely looks to be some kind of fault going on, so I'd get back onto sky. I must admit I'm quite confused that two engineers have been booked and yet sky deny any fault - have you been passed through to their 'escalation team' i.e. CST (customer solutions team) who confirmed they logged the fault to BT/booked the engineer(s)? I'm sure the ticket would be interesting reading...


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    3. #12
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      Re: Problems with Sudbury, Suffolk exchange segments?

      Yea I was put through to them and they said they would come back within 48 hours, but that ticket just got closed with my last phone call when the line stayed stable for a few mins. According to some of the very little information I extracted from BT, there is someone else on my street that has an ADSL related engineer visit in the morning. So it is quite possible that I am not the only one on my street that is having issues. I am however a little concerned that my router is reporting a fail on the ATM OAM F5 Segment Ping... This used to pass when my connection was at a meg

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      Re: Problems with Sudbury, Suffolk exchange segments?

      Thanks very much for your help so far. I shall give sky a ring tomorrow morning to see what more they can do.

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      Re: Problems with Sudbury, Suffolk exchange segments?

      Spoke to Tier 3 this morning. They have looked over the account and are sending out an LL5 engineer on Monday. Could have had one tomorrow but im not here. Either way the guy on the phone has said it looks like a line issue as upon sending 1024kbps on the line my router was only syncing at 335. It was however a pain to get the first level to put me through to the people who know what they are doing. Thanks again for all your help on this issue. Without you guys I would have had no clue about the 128/128 cap and where to proceed from here

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      Re: Problems with Sudbury, Suffolk exchange segments?

      No problemos. Keep us updated as to whether the sfi finds any fault.

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      Re: Problems with Sudbury, Suffolk exchange segments?

      Yes I shall let you know as soon as I hear from Sky or the Engineer

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      Re: Problems with Sudbury, Suffolk exchange segments?

      Engineer has just left. He replaced the master socket with a new one and fitted a service specific face plate. My router is now syncing at 1916/413 a whole 900kbps faster than before!

      It turned out to be a combination of things that were causing the problems

      1) Sky had my profile capped still
      2) My router was causing noise
      3) The internal wiring was causing noise and the broadband signal has now been terminated at the master socket

      I have gone back to using the Sky router and am however unable to retrieve the statistics as it is giving me an Error 200, but I am able to browse the internet fine

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      Re: Problems with Sudbury, Suffolk exchange segments?

      Result. Good to hear - just keep your eye on things, of course. A real error code 200 means the user/pass on the router aren't being authenticated and should be a by-product of a solid amber internet light, but if you're able to browse then don't worry about the sky test tool. Click on show statistics instead and I assume it'll pop them up successfully.

     

     
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