Router crashes when downloading, playing games.

[Smithy99]

What a good catch that was User05, I would have had his floorboards up by now looking for the master

And people say it costs £100's to get faults sorted!!!

[joss]

TheChalks
Hi first of all with you attenuation of 27db you should be able to get 16mbs or maybe a bit more if you can do How to test your ADSL in the Master Socket to see what speed you are getting from the test socket. About the crashing there is a reset button on the back of the router have you tried that. I am sure someone with more knowledge or ideas will come to assist

With respect, you have omitted the fact that the OP has a snr value of 8.2bd
No way is he going to get 16mbps sync with that snr.

[User05]

No probs, mate. Glad it fixed it. P.S. I'm insanely hungover right now, ha!

[Isitme]

I don't think I have access to the master socket here, since I'm in a block of flats with only one phone line socket.

Unfortunately this is often the case with flats, the actual master socket is probably in a service cupboard somewhere in your building. If you only have one socket in the flat there is not much you can do. Have a look in the socket, if there is wire connected to Terminal 3, pull it off and insulate the end of it if any bare wire shows. This is the ring wire and is not required when using filters.
Apart from that, unless you get a complete failure the owners or BTO are unlikely to do anything about it.