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    advice please

    This is a discussion on advice please within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi i've had many problems with my broadband over the past year. an unstable connection errors building up on my ...

    1. #1
      smiley rulez's Avatar
      smiley rulez is offline Sky User Member
      Exchange: St Austell
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Oct 2008
      St Austell
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      advice please


      i've had many problems with my broadband over the past year.

      an unstable connection
      errors building up on my line etc to keep my line stable they needed to lower my speed.

      i got moved onto svbn a month or two ago and i was wondering if my speed can be increased at all.

      here are my current stats:

      System Up Time: 0:45:03
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 20879 26615 0 0 0 0:44:05
      LAN 272 0 0 0 0 0:45:03
      WLAN 29430 23162 0 0 0 0:44:38
      ADSL Link Downstream Upstream
      Connection Speed 5099 kbps 798 kbps
      Line Attenuation 38.0 db 21.1 db
      Noise Margin 7.3 db 16.4 db

      when i reboot the router the download speed changes between 4100 - 5124.

      i don't have a bt master socket. ( i can't find one anyway)

      my broadband speed is estimated at 7MB+ but when sky set it high it becomes unstable and errors build up.

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    3. #2
      simonmpoulton's Avatar
      simonmpoulton is offline Sky User Member
      Exchange: Chester Central
      Broadband ISP: Sky Fibre Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2007
      Thanked 11 Times in 11 Posts

      Re: advice please

      Your sync is pretty low for the attenuation but your not going to get more with the noise margin. I advise you take off the faceplate of each telephone socket in your house until you find the one with a capacitor on it - this is your master socket providing your extensions are wired from here you can at the very least disconnect them temporarily and try your router there for improvements and repost up stats. I would recommend that you change it for an NTE5 style master socket with test socket however, if your extensions are wired from a junction box then you'll need to replace the junction box with an NTE5 to gain improvement.

      Pace SKY HD With Seagate Pipeline HD 2TB



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