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    Can't browse while downloading windows updates

    This is a discussion on Can't browse while downloading windows updates within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have only noticed this recently but when windows update is downloading in the background I canít browse any web ...

    1. #1
      reynolc1's Avatar
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      Can't browse while downloading windows updates


      I have only noticed this recently but when windows update is downloading in the background I canít browse any web pages until the download of windows update has finished ?

      I also tried a software download from my MSDN subscription of 200MB to make sure it was not Windows Update causing the issue. Same problem.

      Am I right in thinking this is throttling as this is obviously useless as an internet connection.

      I checked and the windows updates were only 60MB !

      Any body got any idea's what is going on.

      Thanks.


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    3. #2
      PaulSky's Avatar
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      Re: Can't browse while downloading windows updates

      Only Sky connect is throttled so no it's not throttling, what stats have you got on your connection?

    4. #3
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      Re: Can't browse while downloading windows updates

      Excuse my ignorance but how do i get my stats ?

      Thanks.

    5. #4
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      Re: Can't browse while downloading windows updates

      Quote Originally Posted by reynolc1 View Post
      Excuse my ignorance but how do i get my stats ?
      How to get your router statistics

    6. #5
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      Re: Can't browse while downloading windows updates

      OK i will try it when i get home tonight. Thanks for the help so far.

    7. #6
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      Re: Can't browse while downloading windows updates

      If you are usingt all your bandwidth downloading the updates then there will be none left to spare to do anything else, it's not unusual.

      Either that or you are receiving a lot of errors on the line so your stats should give an indication.

    8. #7
      reynolc1's Avatar
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      Re: Can't browse while downloading windows updates

      System Up Time 22:24:39
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 123259 221887 0 104 3963 22:23:44
      LAN 10M/100M 38005 27750 0 518 76 22:24:36
      WLAN 11M/54M 204378 110680 0 3545 97 22:24:28


      ADSL Link Downstream Upstream
      Connection Speed 1024 kbps 512 kbps
      Line Attenuation 56.5 db 36.3 db
      Noise Margin 16.7 db 10.0 db

      Router stats above, looks like i only have a connection speed of 1MB, supposed to be up to 20MB. I know your never going to get near 20MB but 1MB really ?

      If any body knows what these stats actually mean and whether i need to check anything like ADSL filters etc please let me know.

      I ran speedtest.net and got Download : 0.90MB & Upload 0.42MB

      Thanks.

    9. #8
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      Re: Can't browse while downloading windows updates

      Check your physical set up. Make sure you are connected directly to your master socket, and change your filter. If no improvement, you should connect to your test socket. If you find thats better, you might have a faulty faceplate. If not, call sky as they may need to reconfigure your line.

    10. #9
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      Re: Can't browse while downloading windows updates

      Your capped, get onto SKY and ask them to remove the cap as you have plenty of noise in reserve and you should get a few mb more than your currently getting.

      Pace SKY HD With Seagate Pipeline HD 2TB

    11. #10
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      Re: Can't browse while downloading windows updates

      All physical connections & filters checked ok.

      After reading Simon M Poulton's suggestion i spoke to Sky and had to do the first line support stuff then after a 20 min wait i was passed through to tier 2 support who informed me the software that performs the line tests had set the line code incorrectly hence limiting my speed to just under 1MB.

      Within seconds the guy reconfigured my line and hey presto it's up to the expected just under 4MB.

      Result, bad that you have to go through all this crap just to get what you are paying for anyway.

      All's well that end's well i suppose. Thanks to all for your help on this forum, much appreciated.

     

     
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