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    Replacement Router

    This is a discussion on Replacement Router within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi folks, My Netgear router died a couple of days back. I swapped it out with a friends router and ...

    1. #1
      Rashnu's Avatar
      Rashnu is offline Sky User Member
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      Replacement Router

      Hi folks,

      My Netgear router died a couple of days back. I swapped it out with a friends router and that works fine using the same cables, filter and power adapter.

      My question is, what is the best way to get a replacement router?

      I don't know whether Sky will give me a free router in replacement, as I guess it is way out of warranty now, or whether I need to purchase one.

      Thanks


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    3. #2
      User05's Avatar
      User05 is offline Sky User Member
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      Re: Replacement Router

      If it is indeed the phase 1 netgear you have, then it'll be well out of warranty (12 months). Officially, out of warranty replacement is 28. Agents can use their discretion to replace for free, but it's usually when you've had a lot of problems with sky bb or sky in general.

    4. #3
      simonmpoulton's Avatar
      simonmpoulton is offline Sky User Member
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      Re: Replacement Router

      I know if they tried to charge me 28 for a replacement I would be off to another ISP.

      Pace SKY HD With Seagate Pipeline HD 2TB

    5. #4
      dLockers's Avatar
      dLockers is offline Sky User Member
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      Re: Replacement Router

      The newer Sky routers don't seem *that* great anyway (The black v2 ones).

      D834GTv3 or above is best, and very cheap from eBay if you want a reliable one.

     

     

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