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    Slow d/l speeds and regular disconnects

    This is a discussion on Slow d/l speeds and regular disconnects within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, I hope someone out there can help, please. For about a month now (maybe longer) i have been ...

    1. #1
      Misplaced's Avatar
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      Slow d/l speeds and regular disconnects

      Hi all,

      I hope someone out there can help, please. For about a month now (maybe longer) i have been having problems with disconnections and slow d/l speeds. It's driving me and my son who plays WOW mad!!

      A bit of info about my connection - i do not have a test socket in the house as it is quite an old telephone setup. The router is connected to the main socket in the house and the ring wire is disconnected. It is not pssible for me to connect permanantly through Ethernet as i would prefer to redo the whole telephone wiring setup and include Ethernet, at this time but money is not available to do this. Out of curiosity how muh would it be to rewire the telephone setup? I would have to get someone in to do it as my health is not too good at the mo.

      Anyway, back to the disconnects and slow d/ls - i have posted my router stats below if you need anything else please let me know what and how to provide the info.

      System Up Time: 33:43:57
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 960040 1367370 0 784 27038 20:14:42
      LAN 100M/Full 46699 0 0 65 0 33:43:52
      WLAN 11M/54M 1489869 1108648 0 17251 644 33:43:40
      ADSL Link Downstream Upstream
      Connection Speed 5950 kbps 966 kbps
      Line Attenuation 36 db 19 db
      Noise Margin 10 db 8 db

      These are my speedchecker results as at 7:15 today

      Download - 2176 kbs
      Upload - 798 kbs


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    3. #2
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      Re: Slow d/l speeds and regular disconnects

      With a good setup, you should be getting double that speed.

      Sorting out the phone side is actually very easy to do. You need to buy a couple of things, the first is an NTE5 master socket and a filtered faceplate to go with it.

      This will replace your current master socket and just connects with a couple of wires to the screw terminals on the back. You can then connect the rest of the phone extensions (if you have any) to the filtered faceplate to stop them creating noise on the ADL side.

      You will have to use the new ADSL faceplate you have fitted as the router connection point but other than that, you should be good to go. Approx cost around 20 and a very easy task, just a small screwdrive and an IDC tool required which you can buy for 1 along with the rest of the stuff from runitdirect or ADSL Nation.

      If you then need to pipe the signal around the house, you could buy a couple of homeplugs to save you running in wires.

      That said, you connection should curently be good eonough to play WOW or any other online game, if you are using wireless, try a wire and see if it improves or log into the router and swap the wireless channel, try 13 and work down until you find the best one for you.

    4. #3
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      Re: Slow d/l speeds and regular disconnects

      Quote Originally Posted by Smithy99 View Post
      With a good setup, you should be getting double that speed.

      Sorting out the phone side is actually very easy to do. You need to buy a couple of things, the first is an NTE5 master socket and a filtered faceplate to go with it.

      This will replace your current master socket and just connects with a couple of wires to the screw terminals on the back. You can then connect the rest of the phone extensions (if you have any) to the filtered faceplate to stop them creating noise on the ADL side.

      You will have to use the new ADSL faceplate you have fitted as the router connection point but other than that, you should be good to go. Approx cost around 20 and a very easy task, just a small screwdrive and an IDC tool required which you can buy for 1 along with the rest of the stuff from runitdirect or ADSL Nation.

      If you then need to pipe the signal around the house, you could buy a couple of homeplugs to save you running in wires.

      That said, you connection should curently be good eonough to play WOW or any other online game, if you are using wireless, try a wire and see if it improves or log into the router and swap the wireless channel, try 13 and work down until you find the best one for you.
      This will replace your current master socket and just connects with a couple of wires to the screw terminals on the back. You can then connect the rest of the phone extensions (if you have any) to the filtered faceplate to stop them creating noise on the ADL side.

      What would you say is my 'master socket' as i have a little white box at the front door with one wire coming out and this then leads to another socket that has all the extensions and 'main' phone line.

      You will have to use the new ADSL faceplate you have fitted as the router connection point but other than that, you should be good to go. Approx cost around 20 and a very easy task, just a small screwdrive and an IDC tool required which you can buy for 1 along with the rest of the stuff from runitdirect or ADSL Nation.

      If you then need to pipe the signal around the house, you could buy a couple of homeplugs to save you running in wires.


      I have the IDC tool would be able to provide the links for the required items i don't want to by the wrong items

      Thanks in advance.

    5. #4
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      Re: Slow d/l speeds and regular disconnects

      ADSL Nation LTD.
      Filter faceplate as for the NTE5 try and get one with the BT logo on from ebay.

      If you plan to run ethernet cable in the future i would *not* recommend wasting money on homeplugs, they are vastly inferior and cost more than a good ethernet setup.

      Pace SKY HD With Seagate Pipeline HD 2TB

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      Re: Slow d/l speeds and regular disconnects

      Before i start messing with phone wires i need an answer to the following.

      in the instructions for the installation of the faceplate with test socket it states 'The XTE-2005 is designed to replace the removable bottom section on the standard NTE-5 master socket as shown in the illustration above. If your socket does not have a split design with a removable section then the socket is either not the master socket or is part of an old installation where the XTE-2005 will not fit'.

      As i stated earlier my phone comes into the house to a very small white box and from there the wire goes to a phone socket that the router is connected to and all the extensions go from.

      So taking this into account can i use the EXTE-2005? if not what what is the solution?

    7. #6
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      Re: Slow d/l speeds and regular disconnects

      You also need a new NTE5 Master socket to replace your current socket, your adsl
      faceplate will then connect to this

      NTE5 Master Telephone Socket (NTB5)

      Ideally you could really do with the new master socket fitted in place of the little
      junction box your talking about if thats feasible, if not you will have to have it in place
      of your current old style master socket, in ether case your extension socket wiring will
      connect to the filtered side of the rear of the adsl faceplate

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      Re: Slow d/l speeds and regular disconnects

      Apart from your wiring there is something else wrong with your set up. With a sync of nearly 6Mb you should easily be getting a download speed of over 5 Mb. What OS are you using, if it is XP then download and use TCPOptimiser from the link below to optimise your connection. If you are running Vista or Win 7, check that you do not have a trojan or other malware present, or even P2P running in the background.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: Slow d/l speeds and regular disconnects

      NTE5 box your looking for is ebay item #150461499991
      The guy seems to sell a fair few of them I got one from him a month or so ago, very reliable and if BT come round because it has there logo on it they cant say you've been tampering with it - which by all accounts you'll have to as you should swap the junction box mentioned with it. If it's like the one I saw recently you prise the front off identify which side is BT's and which is your internal wiring then carefully cut the two wires connected at BT's side (trust me they carry a voltage it's safer to just cut them than try and unscrew them considering the current NTE5's use IDC and you dont need the cable ends stripped) on your side of the wiring do the same (good idea to label which cable goes where for reference). After that it should just be two screws holding it on so take them out take the box off and then fit the backbox with the NTE5 and route the cables from BT onto the back terminals of the middle piece of the NTE5 and then all your wiring off the front faceplate of the NTE5.
      Hope that helps

      Pace SKY HD With Seagate Pipeline HD 2TB

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      Re: Slow d/l speeds and regular disconnects

      [QUOTE=simonmpoulton;277342i would *not* recommend wasting money on homeplugs, they are vastly inferior and cost more than a good ethernet setup.[/QUOTE]

      I agree that they are more costly than a simple cable but they have their benefits in that they are easily moved. Not sure why you think they are vastly inferior though, mine work great and I have seen very few complaints about them.

      You can pick up a pair of Comtrend ones for around 30-40 on e-bay that run upto 200mbps.

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      Re: Slow d/l speeds and regular disconnects

      I've tried both the 80mb ones and the 200mb ones. I got about 500kilobytes/sec or 5mb thoroughput with the supposedly "80mb" ones and about 2megabytes/sec or 20mb with the "200mb" ones. Considering an ethernet cable gets 10megabytes/sec or 100mb (more if gigabit) that's why I think they're vastly inferior particularly when you consider the cost

      Pace SKY HD With Seagate Pipeline HD 2TB

     

     

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