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    New Connection is this normal

    This is a discussion on New Connection is this normal within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I have just got a new line and sky Sky Broadband Unlimited after moving home They have set my ...

    1. #1
      Richard_h1's Avatar
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      New Connection is this normal

      Hi
      I have just got a new line and sky Sky Broadband Unlimited after moving home

      They have set my line at 4096 / 512

      Is this normal for the first time they connect you and then they move it up in time ...

      Modem line info
      ADSL Link Downstream Upstream
      Connection Speed 4096 kbps 512 kbps
      Line Attenuation 36.0 db 20.0 db
      Noise Margin 20.9 db 14.0 db

      From looking around i should get more speed but I have not been on ADSL for 6 years as was on cable so dont know enough


      How do my line details look are they any good ? and should I phone them up and ask them to change anything or how long before they go up on there own ?


      Cheers

      Rich


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    3. #2
      simonmpoulton's Avatar
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      Re: New Connection is this normal

      Your looking at 12-14mb after the initial DLM period finishes.

      Pace SKY HD With Seagate Pipeline HD 2TB

    4. #3
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      Re: New Connection is this normal

      So this is normal and the line will go up on its own ?

      I was only connected up on friday so how long will it taketo see the seed go up ?

      Rich
      Thanks for the quick update

    5. #4
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      Re: New Connection is this normal

      Up to 20 days for the DLM to finish although it's usually only 10 days, when it starts your speed will increase steadily until it finds the max stable speed.

      Pace SKY HD With Seagate Pipeline HD 2TB

    6. #5
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      Re: New Connection is this normal

      So have to just wait and watch how its goes ...10days later and see from there

    7. #6
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      Re: New Connection is this normal

      You should be able to get an update on the mysky site after 10 days which should say when your line testing completed and what speed it's been set to.

      Pace SKY HD With Seagate Pipeline HD 2TB

    8. #7
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      Re: New Connection is this normal

      Your Sky Broadband & Speed Estimate

      You have Sky Broadband Unlimited which offers a maximum download speed of up to 20Mb


      The estimate provided to you at purchase for the maximum download speed your line can support was 4.0Mb.

      That is what is there now. So that will update

      Sounds like i wait and check back after 10 days

      Rich

    9. #8
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      Re: New Connection is this normal

      Quote Originally Posted by Richard_h1 View Post
      Your Sky Broadband & Speed Estimate

      You have Sky Broadband Unlimited which offers a maximum download speed of up to 20Mb


      The estimate provided to you at purchase for the maximum download speed your line can support was 4.0Mb.

      That is what is there now. So that will update

      Sounds like i wait and check back after 10 days

      Rich
      That part will never update, it will always say your estimate is 4.0Mb, however in the same area on MySky there should be a section with the header "Your Connection Details", under there will be all the information about the DLM.

    10. #9
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      Re: New Connection is this normal

      quick update .....

      got disconnected and update on speed ...


      ADSL Link Downstream Upstream
      Connection Speed 7003 kbps 796 kbps
      Line Attenuation 39.5 db 19.7 db
      Noise Margin 7.8 db 12.5 db


      so much quicker but have to see end results

    11. #10
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      Re: New Connection is this normal

      Quote Originally Posted by Richard_h1 View Post
      quick update .....

      got disconnected and update on speed ...


      ADSL Link Downstream Upstream
      Connection Speed 7003 kbps 796 kbps
      Line Attenuation 39.5 db 19.7 db
      Noise Margin 7.8 db 12.5 db


      so much quicker but have to see end results
      That looks like the max you are going to get if that Noise Margin remains as it is.

     

     
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