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    Active today and slow

    This is a discussion on Active today and slow within the Sky Broadband help forums, part of the Sky Broadband help and support category; your speeds will go up and down like a brides nighty for the first few days, calm down...

    1. #11
      Kona Owner's Avatar
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      Re: Active today and slow

      your speeds will go up and down like a brides nighty for the first few days, calm down


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    3. #12
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      Re: Active today and slow

      It is not only your noise margin that is a problem, your attenuation looks too high for 18Mb, 30dbs would normally give you 14-16Mb. Can you remember what this was with O2? There could be a fault with the exchange card.

      TomD


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    4. #13
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      Re: Active today and slow

      Quote Originally Posted by Isitme View Post
      It is not only your noise margin that is a problem, your attenuation looks too high for 18Mb, 30dbs would normally give you 14-16Mb. Can you remember what this was with O2? There could be a fault with the exchange card.
      Attenuation was 31dbs 17mb stable

      over the years been around 31dbs most I got out of this connection was with beunlimited 20mb but was unstable you could set your own nosie levels then ho they were the days lol

      Just received a e-mail giving details why my connection is so slow.Noise levels difference issue.

      To test the performance of your line with its new product, we'll start your new Sky Broadband product at a low speed on the first day, and test your line over the next ten days to find the best speed for your line with this new Sky Broadband product. During these first ten days you may notice some variations in speed and your connection may be intermittent at times - this is normal. Please leave your Sky wireless router turned on for these first ten days to help the testing process.
      Last edited by totalwar; 22-06-10 at 04:50 PM.

    5. #14
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      Re: Active today and slow

      Which is also the same as the letter you receive on new connections AND in the DLM forum on this site...
      -------------------------------------------



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    6. #15
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      Re: Active today and slow

      Quote Originally Posted by IWasNotTheEnemy View Post
      Which is also the same as the letter you receive on new connections AND in the DLM forum on this site...

      Never received a welcome letter from sky yet maybe still in the post.Only got e-mail today with some info and never knew the name of the ten day training period was DLM and thanks for the info about the Sky & DLM all makes sense now cheers.But never thought I would start at such a low speed as it is now.checked speed a few times only getting 3.6mb download speed was getting 1.7mb that's a big lose.But as stated could be upto 20 days until the DLM is finish.So thanks for the help and info hopefully be sorted out when the DLM is finished.

    7. #16
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      Re: Active today and slow

      Retested today and stats much better today and noice levels much better going in the right direction anyway.



      Taken today 22/06/2010
      ADSL Link Downstream Upstream
      Connection Speed 4095 kbps 510 kbps
      Line Attenuation 31.5 db 16.7 db
      Noise Margin 15.7 db 22.5 db


      23/06/2010
      ADSL Link Downstream Upstream
      Connection Speed 12280 kbps 921 kbps
      Line Attenuation 31.5 db 16.7 db
      Noise Margin 10.3 db 10.5 db

    8. #17
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      Re: Active today and slow

      prob get 14Mbps with that
      -------------------------------------------



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    9. #18
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      Re: Active today and slow

      Well line testing over and speed really low what I'm used too.

      Your Connection Details

      Line connection testing completed on 27/06/2010


      Router StatisticsSystem Up Time: 148:37:31

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 8235143 10825758 0 2411 804 112:54:01
      LAN 12325126 9561822 0 1086 2647 148:37:31
      WLAN 0 0 0 0 0 0:00:00
      ADSL Link Downstream Upstream
      Connection Speed 12280 kbps 902 kbps
      Line Attenuation 31.5 db 16.8 db
      Noise Margin 10.2 db 8.0 db


      My phone service will be going over to Sky from BT on 6/07/2010 does this mean I have line testing again and do you think I lose ever more going over to Sky SVBN exchange equipment?

    10. #19
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      Re: Active today and slow

      If others connections are anything to go by then yes you will lose maybe 1mb when they move to SVBN and it'll start DLM all over again back at 4mb. It would probably be worth telling them you have an alarm system which has to be plugged into the phone line and dont want to be moved onto SVBN because of this - they'll leave you on BT's phone kit rented from SKY then.
      Your stats show that you should be able to get up to 14mb at present.

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    11. #20
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      Re: Active today and slow

      It's really funny been getting 1.7mb download for over 6 years with three difference ISP's BE SKY and 02 and the upload always been over a 1mb.Looks like I be phoning them when I get the phone switched and the DLM finished thanks for the info.I will post when it all over fingers crossed that it might work out ok.

     

     
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