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    Very Slow Speeds (1.3Mbs max)

    This is a discussion on Very Slow Speeds (1.3Mbs max) within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Guys, Been on Sky for sometime now, i'd say approx 18months or so - originally my download speeds were ...

    1. #1
      playaz's Avatar
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      Very Slow Speeds (1.3Mbs max)

      Hi Guys,

      Been on Sky for sometime now, i'd say approx 18months or so - originally my download speeds were 4.5Mbs which is the best i've ever had on my ADSL connection (I'm quite far from the exchange) - however over the last 6 months or so the speeds have been getting worse and worse.

      I am currently getting around 1.3Mbs (if I am lucky!!) this was around 4.5Mbs when I first got the contract now it fluctuates between 1 - 1.3Mbs although nothing has changed in any of the hardware, i've tried newer microfilters, cables etc but to no avail.

      I'd be happy to get around 2.5Mbs + but barely getting 1Mbs on some occasions is a joke can anyone assist me in improving this before I consider switching over to Virgin..

      Here are my router stats if they will help someone achieve better speeds..

      ADSL Link Downstream Upstream
      Connection Speed 1530 kbps 606 kbps
      Line Attenuation 49 db 32 db
      Noise Margin 14 db 12 db


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    3. #2
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      Re: Very Slow Speeds (1.3Mbs max)

      Call Sky tech support, you are capped

    4. #3
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      Re: Very Slow Speeds (1.3Mbs max)

      Cheers Paul - should I say anything in particular or just tell them to 'stop capping' me ?
      Thanks in advance

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      Re: Very Slow Speeds (1.3Mbs max)

      Just say that you are getting very slow speeds and after viewing your router stats you can see that your connection is capped and there is free noise margin to increase the speed.
      If you can get them to completely uncap it that way you can get a better sync speed if you sync in the morning and you should be able to keep that speed throughout providing there's no excessive noise fluctuation in the evening.

    6. #5
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      Re: Very Slow Speeds (1.3Mbs max)

      Spoke to Sky earlier - they did various stuff over the line was chatting for a good 40mins! Speed improvement was noticed went upto 2.8Mb, although it seemed to drop back to down 1.7Mb not long after!?! I'll do further speed tests later tonight and see if the speed improvement returns! :-)

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      Re: Very Slow Speeds (1.3Mbs max)

      Did the Sky tech ask you to plug into the Test socket? If not, try plugging it in there and post your stats.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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