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    is their a problem with my broadband?

    This is a discussion on is their a problem with my broadband? within the Sky Broadband help forums, part of the Sky Broadband help and support category; hello, I just received my sky router and plugged it in and I can't get over 40kb/s when downloading.... heres ...

    1. #1
      wbryce's Avatar
      wbryce is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      May 2010
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      is their a problem with my broadband?

      hello,

      I just received my sky router and plugged it in and I can't get over 40kb/s when downloading....

      heres my router stats:

      ADSL Link Downstream Upstream
      Connection Speed 384 kbps 606 kbps
      Line Attenuation 59.5 db 31.2 db
      Noise Margin 16.4 db 9.5 db

      Done the test various times and the results remain the same. The PPPOA test always comes up and says network authentication failed.

      The routers plugged in via the filter supplied... any ideas? is this common? or am I limited by location?

      Thanks in advance


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    3. #2
      Brian69's Avatar
      Brian69 is offline Sky User Member
      Exchange: Kings Lynn
      Broadband ISP: Sky Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
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      Re: is their a problem with my broadband?

      What is the activation date on your welcome letter.

     

     

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