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    Intermittent Internet Connection

    This is a discussion on Intermittent Internet Connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello all, I'm after some assistance? My Netgear DG834GT keeps dropping off the internet and it's becoming more frequent, three ...

    1. #1
      Big_Lad's Avatar
      Big_Lad is offline Sky User Member
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      Intermittent Internet Connection

      Hello all,

      I'm after some assistance? My Netgear DG834GT keeps dropping off the internet and it's becoming more frequent, three of four times every twenty minutes. Is there anything I can do before I phone sky and check on my connection?

      Has anyone else experienced this recently?

      Many thanks

      John


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    3. #2
      Brian69's Avatar
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      Re: Intermittent Internet Connection

      How is you router connected to the phone line? is it at the master socket?

    4. #3
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      Re: Intermittent Internet Connection

      Yes, which is downstairs and it has been there for the duration of my contract with sky with is approaching 5 years now.

      I have to admit that I've never had any technical faults with Sky BB in the past and I've been very pleased with the service. I did wonder if my router is approaching the end of its life expectancy or it needs upgrading to a newer model?

    5. #4
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      Re: Intermittent Internet Connection

      Yes maybe, Have you tried connecting to the test socket in your telephone master socket?

    6. #5
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      Re: Intermittent Internet Connection

      What is the test socket and what would this achieve?

    7. #6
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      Re: Intermittent Internet Connection

      depending on the type of master socket you have, using the test socket should disconnect any extension wiring in your home and therefore elimimate this as a possible cause of the problem.
      If you only have one telephone socket then you need not bother with this.

      If the master has a split face, then it will contain a test socket, you remove the lower part to expose it.

    8. #7
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      Re: Intermittent Internet Connection

      My router has no extension leads connecting directly to the master socket and my master socket has no test socket either.

    9. #8
      Brian69's Avatar
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      Re: Intermittent Internet Connection

      Then its on to Sky and a new router I would think.

    10. #9
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      Re: Intermittent Internet Connection

      Thanks for your help Brian.

      I'll get on to them now...

    11. #10
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      Re: Intermittent Internet Connection

      Do you only have one telephone outlet in the house? I read you reply as you are not using an extension lead to connect the router NOT that you do not have other outlets?
      run-IT-direct, For all your networking, ADSL & telecom requirements.

     

     
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