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    About to Cancel because of SVBN

    This is a discussion on About to Cancel because of SVBN within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've now reached the end of my tether with sky and am really considering asking them to cancel me account! ...

    1. #1
      pau1777's Avatar
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      About to Cancel because of SVBN

      I've now reached the end of my tether with sky and am really considering asking them to cancel me account!

      I have been with sky for almost 4 years now and apart from the odd blip I have had quite a stable connection.
      I live quite a distance from the exchange so my speeds have always been quite slow, usually about 1.5mb download and 416k upload. I have tried everything to increase the speeds and that was the best I could get.

      In March this year, while I was away on holiday a letter came saying that I was being moved to the sky voice and broadband network the following week (while I was still away) When I came back I noticed straight away something was wrong, my phone was quiet and my broadband speeds had dropped to almost half of what they were before.


      I called sky to complain, they went through all the trouble shooting and tried to manually adjust my line,however they still could not get back my previous speed or stability, my line was now dropping out almost daily.
      They even sent a BT engineer round to test the line, he came with very old equipment and told me that as long as the line passed a line test and would sync for broadband, as long as it was 512k and above there was nothing they could do. My line passed this test! It synced at 512k.

      I phoned up again and spoke to the customer solutions team who told me that I was lucky to have any broadband at all due to the length of my line. When I told him that I have had a stable connection for over 3 years he told me that he was "surprised" and it was "just one of those things" that my speed had dropped.
      I asked him about SVBN and told him that I had read about the problems on this forum, he told me that there was no problems with SVBN it was a better system than BT had any no one really knew what they were talking about!

      This went on and after multiple phone calls and multiple people trying to change my line I still have the same problem. My line has been capped and the speed stayed the same.

      Now I am losing more speed any the line is totally unstable but I am still told that I am luck you have broadband.

      I now have been told that I can not swap providers as sky owns my line (even though I did not give them permission to do this).
      I might as well just cancel the whole lot when my contract runs out in August, but I don't know how to do this, and get back with BT.
      Any ideas?
      Here are my stats

      ADSL Link Downstream Upstream
      Connection Speed 992 kbps 416 kbps
      Line Attenuation 63 db 15.5 db
      Noise Margin 3 db 10 db

      These speeds go up and down through out the day.

      Thanks for any help


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    3. #2
      pau1777's Avatar
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      Re: About to Cancel because of SVBN

      Just to add, I have not changed my equipment, I have changed my filters and changed them back and I am in the test socket.

    4. #3
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      Re: About to Cancel because of SVBN

      All you can do is boot your router and resync when the noise margin falls below 7dbs. It means you will loose some speed but your line should be stable. Looking at your present figures, your stable speed is going to be very low, probably below 512kbps. If this is the case they should give you the option to leave the broadband. Unfortunately with a Sky line you will not be able to get another ISP to supply you. All you can do is wait out your contract and switch the line back to BT. They, BT, may make a charge for this and you will probably loose your phone number.

      If you take Sky phone rental you are agreeing to them taking your line over. Those who had phone rental before their SVBN was launched had the option of opting out, but those who have joined since then, are judged to have accepted the terms.

      TomD


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    5. #4
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      Re: About to Cancel because of SVBN

      i feel sorry for people out there yourself included where they get poor speeds like under 1meg its terrible makes me cry. i think everyone should have full speed no matter where they live or how far the exchange is they should get top notch speed without any issues at all.

    6. #5
      pau1777's Avatar
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      Re: About to Cancel because of SVBN

      Quote Originally Posted by Isitme View Post
      All you can do is boot your router and resync when the noise margin falls below 7dbs. It means you will loose some speed but your line should be stable. Looking at your present figures, your stable speed is going to be very low, probably below 512kbps. If this is the case they should give you the option to leave the broadband. Unfortunately with a Sky line you will not be able to get another ISP to supply you. All you can do is wait out your contract and switch the line back to BT. They, BT, may make a charge for this and you will probably loose your phone number.

      If you take Sky phone rental you are agreeing to them taking your line over. Those who had phone rental before their SVBN was launched had the option of opting out, but those who have joined since then, are judged to have accepted the terms.
      I did have sky talk before SVBN was launched, and I would have opted out if I had been here to do so!
      I was visiting family for 3 weeks and when I came back the letter was here and it had already been done. An opt in system would have been fair then it is your own choice.
      I know my curret stats are awful, but these have only been this bad since SVBN. Before my noise margin was always between 6-7db or even higher.
      I dont know what I can do!

    7. #6
      pau1777's Avatar
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      Re: About to Cancel because of SVBN

      Quote Originally Posted by deadman1984 View Post
      i feel sorry for people out there yourself included where they get poor speeds like under 1meg its terrible makes me cry. i think everyone should have full speed no matter where they live or how far the exchange is they should get top notch speed without any issues at all.
      Thanks so much for your support m8
      Im not complaining about not getting full speeds, I have never thought I would get any higher than 1.5mb. I am complaining that SVBN has REDUCED my speeds and caused my line to become unstable!

    8. #7
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      Re: About to Cancel because of SVBN

      I did have sky talk before SVBN was launched, and I would have opted out if I had been here to do so!
      Yes, they did not publicise it very well. I would not be surprised if only the few who learned of the option through the Forum took advantage of it.

      TomD


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      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      pau1777's Avatar
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      Re: About to Cancel because of SVBN

      They are the lucky ones! The broadband checker on samknows says I sould also be getting 1.5mb on an ADSL2+ line

      According to BT Wholesale, houses at your postcode should be able to support

      up to 0.5Mbps via ADSL
      1Mbps or greater ADSL connection via ADSL Max
      1.5Mbps or greater via ADSL2+

      I wonder if I should tell sky this!

    10. #9
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      Re: About to Cancel because of SVBN

      SKY have just done SVBN on my line and my stats are :

      ADSL Link Downstream Upstream
      Connection Speed 3104 kbps 416 kbps
      Line Attenuation 63 db 31 db
      Noise Margin 4 db 16 db

      as you can see my attenuation is the same as yours so you should be able to get more than 512

    11. #10
      pau1777's Avatar
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      Re: About to Cancel because of SVBN

      How far are you away from the exchange m8?

     

     
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