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This is a discussion on Router within the Sky Broadband help forums, part of the Sky Broadband help and support category; With any luck that is it Now leave the router connected, and with a bit more luck your speed will ...
- 15-05-10, 08:49 PM #11
With any luck that is it
Now leave the router connected, and with a bit more luck your speed will pick up again.
I bet you wished you had checked that out before Sky was activated!! I see your attenuation has dropped back down to what it was, a good sign.
- 15-05-10, 08:54 PM #12
- 15-05-10, 09:00 PM #13
Yes leave it a couple of days before you contact Sky. I dont know how you feel, but I never contact an ISP unless and untill all other avenues have been covered. DLM runs all the time and it will notice your changed line conditions and will monitor for a while.
- 15-05-10, 09:09 PM #14
- 16-05-10, 07:56 AM #15
Router been on all night (as usual) along with pc running routerstats lite...here is my stats below
System Up Time: 280:43:45
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 72139 98893 0 0 0 11:38:47
LAN 6543028 4846569 0 0 0 280:43:45
WLAN 259789 171066 0 0 0 280:43:17
ADSL Link Downstream Upstream
Connection Speed 6138 kbps 796 kbps
Line Attenuation 34.0 db 15.3 db
Noise Margin 8.9 db 16.0 db
- 16-05-10, 08:05 AM #16
Assuming that the master was the problem and your line remains free of router noise, if your speed does not pick up, then you will nedd to contact Sky.
If you do, tell them that you had a wiring problem and that this has resulted in DLM setting a lower speed than it other wise would (you do not have to mention the master socket if you dont want to, just say you had a faulty extension or something like that) They may offer to re-run the DLM training period, while this is a bit of a pain, it should now result in a good speed.
Once you have got this sorted out and everything is o.k do run the password generator so that you can use your old router should the Sagem develop a fault in the future.
Last edited by Brian69; 16-05-10 at 08:21 AM.
- 16-05-10, 09:02 AM #17
- 16-05-10, 09:47 AM #18
Its easy. The password generator is on this site under how to get your password.
As you have a Sagem router, the generator will ask for the LAN Mac address. and your default WAP network key. The network Key is always eight captial letters
The results will be your user name, which is the lan mac followerd by @skydsl.
The password is 15 mixed symbols.
Everything is case sensitive, so be carefull.
Sky use standard U.K router settings, so if you get it right you just put the username and password into your router/s and away you go.
- 20-05-10, 08:39 AM #19
Well touch wood i think my line noise and connection problems are over, a very nice openreach engineer came to my house yesterday for approx 1hr 30 mins and found the phone line was very tight coming into the house, infact so tight it keep breaking from the connections. So he extended the wires coming into the house and the noise stopped and not 1 disconnection when the phone is in use. The slight problem i have now is when he went away my connection speed was approx 5000 kbps, it is re-syncing by itself and is currently 7510up 1105 down. I am no longer on Dlm and it has been switched off so it no longer comes on. Will my speed ever return to the 11.8mb down 1.1mb up which sky says i can get (and i have managed that speed in the last few days before the latest faults!!!)....Regards Colin
ADSL Link Downstream Upstream
Connection Speed 7510 kbps 1105 kbps
Line Attenuation 34.5 db 17.4 db
Noise Margin 7.2 db 8.3 db
- 20-05-10, 08:58 AM #20