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    Router says 3.5 Meg getting 200KBS if I'm lucky!!

    This is a discussion on Router says 3.5 Meg getting 200KBS if I'm lucky!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Guys, Been with Sky for a while now and over the phone they boosted my download speed to arounf ...

    1. #1
      mc11's Avatar
      mc11 is offline Sky User Member
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      Router says 3.5 Meg getting 200KBS if I'm lucky!!

      Hi Guys,

      Been with Sky for a while now and over the phone they boosted my download speed to arounf 3.5mbps, however my real world download is only around 200kbps. I knew that real world downloads would be lower than what I am actually getting but surely this is way lower!!

      Its beyond a joke, I'm only slightly better than dial-up!!

      I'm using a Netgear DG834N, plugged into the master socket on the test input.


      Please help me resolve this guys as this slow internet is killing me!!

      Thanks!


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    3. #2
      steve16751's Avatar
      steve16751 is offline Sky User Member
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      Re: Router says 3.5 Meg getting 200KBS if I'm lucky!!

      mc11
      Hi can you put your router stats on your next post How to get your router statistics

    4. #3
      mc11's Avatar
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      Re: Router says 3.5 Meg getting 200KBS if I'm lucky!!

      Hi,

      Thanks for the reply, heres the stats, no idea what any of it mean ha!!


      System Up Time 83:33:23
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2205625 3861676 0 1019 2267 83:32:36
      LAN 10M/100M 26356 0 0 14 0 83:33:18
      WLAN 11M/54M/270M 3898150 2243410 0 2570 1139 83:33:11

      ADSL Link Downstream Upstream
      Connection Speed 3821 kbps 412 kbps
      Line Attenuation 49.5 db 29.8 db
      Noise Margin 7.1 db 16.0 db

      Have I got the right thing?

      Thanks

    5. #4
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      Re: Router says 3.5 Meg getting 200KBS if I'm lucky!!

      I've attached it as a picture as its much clearer there!!

      Thanks
      Attached Thumbnails Attached Thumbnails Router says 3.5 Meg getting 200KBS if I'm lucky!!-netgear-stats.jpg  

    6. #5
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      Re: Router says 3.5 Meg getting 200KBS if I'm lucky!!

      mc11
      Hi Yes that`s it. Now can you How to test your ADSL in the Master Socket to see if there is any difference

    7. #6
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      Re: Router says 3.5 Meg getting 200KBS if I'm lucky!!

      I've already got it in the master socket, and i have the horizontal line, and I've taken off the faceplate and got it connected to the master socket.

      Thanks!!

    8. #7
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      Re: Router says 3.5 Meg getting 200KBS if I'm lucky!!

      mc11
      Hi sorry about that

      I'm using a Netgear DG834N, plugged into the master socket on the test input.
      Do you have any noise on your phone. If the line is noisy when you check it at the test socket (dial a single digit to kill the dial tone and you should hear nothing but a low hiss)
      Do you get the same problem downloading on certain sites or every site you download from. Can you do a speed test from http://www.skyuser.co.uk/speedtester/

    9. #8
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      Re: Router says 3.5 Meg getting 200KBS if I'm lucky!!

      mc11, my internet is inexplicably slower today as well. It was ridiculously slow before peak times and here it is 1:49AM and it's still incredibly slow. Something is going on with Sky broadband. I am on the connect package, but haven't had problems during off-peak times until now.
      Peak usage speed test

    10. #9
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      Re: Router says 3.5 Meg getting 200KBS if I'm lucky!!

      Your speed could go a lot faster than that but what is stopping you from gaining more speed is your noise margin because well... its too low. A recommended Noise margin is 15 or above.

    11. #10
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      Re: Router says 3.5 Meg getting 200KBS if I'm lucky!!

      Quote Originally Posted by SOF006 View Post
      A recommended Noise margin is 15 or above.
      No it isn't!!!!

      Sky set a default noise margin of 6.9db, anything higher is usually due to the line being capped and will limit the potential speed.

     

     
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