Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 6 of 6

    Sky unlimited set to 2.0Mb download speed, help please

    This is a discussion on Sky unlimited set to 2.0Mb download speed, help please within the Sky Broadband help forums, part of the Sky Broadband help and support category; On the mysky site it states the following: Speed Estimate When you purchased Sky Broadband, we estimated that the maximum ...

    1. #1
      dn852k4's Avatar
      dn852k4 is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      8
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sky unlimited set to 2.0Mb download speed, help please

      On the mysky site it states the following:

      Speed Estimate
      When you purchased Sky Broadband, we estimated that the maximum download speed for your line was: 4.98046875Mb

      Yet, sky have set my download speed to:
      Download Speed
      Your connection has been set to a download speed of up to
      2.0Mb (2048Kb)

      Less than half of my estimated download speed. Do I have a faulty router or have sky made an error at their end?

      System Up Time 07:56:04
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 9118 11631 0 2068 12479 00:16:23
      LAN 10M/100M 2342 0 0 14 0 07:56:01
      WLAN 11M/54M 230077 141715 0 10294 655 07:55:54


      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 606 kbps
      Line Attenuation 43.0 db 24.2 db
      Noise Margin 23.6 db 15.0 db

      Modem
      ADSL Firmware Version A2pB023b.d20e
      Modem Status Connected
      DownStream Connection Speed 2048 kbps
      UpStream Connection Speed 606 kbps
      VPI 0
      VCI 38

      I hope someone can help, it would be greatly appreciated.


    2. Advertisement
    3. #2
      misfit96's Avatar
      misfit96 is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Nov 2008
      Location
      Belfast, NI
      Posts
      415
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky unlimited set to 2.0Mb download speed, help please

      your line is capped at 2mb, there is nothing wrong with your router and your line stats look good, you can definately get more than 2mb. your profile shows your on the base package however, you know this is only a 2mb package?? if you arent on base then call sky to get the line uncapped, if you are on base then you will need to upgrade to get the extra speed or wait until sky change the broadband packages

    4. #3
      dn852k4's Avatar
      dn852k4 is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      8
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky unlimited set to 2.0Mb download speed, help please

      I'm not sure why it says base as I'm on the uncapped package 10 per month with a 5 discount for sky tv subscribers.
      My line noise and attentuation fugures look ok then?

    5. #4
      misfit96's Avatar
      misfit96 is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Nov 2008
      Location
      Belfast, NI
      Posts
      415
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky unlimited set to 2.0Mb download speed, help please

      yeh, they look ok.. your router will sync in at the highest possible speed with a target SNR of 7db, as yours is far higher than 7db there is room for more speed. call sky and ask them to reconfigure your line. you could also try your test socket(details in my signature) and repost your stats to see if you can get your SNR up even more, this will also make the call to sky alot easier and quicker(being in the test socket). remind them to uncap your upload speed as well because chances are they will forget

    6. #5
      dn852k4's Avatar
      dn852k4 is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Feb 2007
      Posts
      8
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky unlimited set to 2.0Mb download speed, help please

      Stats with the router plugged in to the test socket:

      System Up Time 00:03:13
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 495 485 0 1145 2017 00:02:28
      LAN 10M/100M 573 0 0 435 0 00:03:10
      WLAN 11M/54M 1675 1424 0 3615 1547 00:03:03


      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 606 kbps
      Line Attenuation 42.5 db 23.7 db
      Noise Margin 28.9 db 15.5 db

      Modem
      ADSL Firmware Version A2pB023b.d20e
      Modem Status Connected
      DownStream Connection Speed 2048 kbps
      UpStream Connection Speed 606 kbps
      VPI 0
      VCI 38


      I'm guessing a call to sky is needed. Is there any free phone numbers to contact them?

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Sky unlimited set to 2.0Mb download speed, help please

      If you have Sky Talk, which you may have as you do not get a discount for having TV*, calls to Sky support are free, during the freetime period of the package you have.

      *To be pedantic, broadband is now available without TV at an extra cost of 2.50 pm, so it could be considered that having TV gets you a discount of 2.50. Sky Talk in any forum gets you a discount of 5.00.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION