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    Sky unlimited internet is really slow!?

    This is a discussion on Sky unlimited internet is really slow!? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I should be getting upto 20mb/s download. However, I know that is unrealistic and was happy with my 8mb/s. Recently ...

    1. #1
      JamesBwoii's Avatar
      JamesBwoii is offline Sky User Member
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      Sky unlimited internet is really slow!?

      I should be getting upto 20mb/s download. However, I know that is unrealistic and was happy with my 8mb/s. Recently I have been struggling to get 1mb/s. Is anyone else having the same problem?


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Sky unlimited internet is really slow!?

      How are you setup? Wired/wireless? Roter stats (see HERE)

      Please
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Sky unlimited internet is really slow!?

      I am using a wireless connection.
      And is this what you want:
      System Up Time 08:38:14
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 31400 27273 0 4219 10111 00:17:35
      LAN 10M/100M 48636 0 0 217 0 08:38:11
      WLAN 11M/54M 2179894 3139521 0 13692 84626 08:38:03

      ADSL Link Downstream Upstream
      Connection Speed 9213 kbps 864 kbps
      Line Attenuation 34.5 db 18.9 db
      Noise Margin 4.9 db 8.0 db

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      Re: Sky unlimited internet is really slow!?

      well, you're in sync at 9Mbps so you should be getting near that, try using Ethernet as it's likely to be a wireless issue
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
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      Re: Sky unlimited internet is really slow!?

      Ok, I will try later.
      Thanks!

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      Re: Sky unlimited internet is really slow!?

      I've just tried it with an ethernet cable and i got 4mb/s. Does this show it is a router problem?
      The router is a free one from sky which is a few years old.

    8. #7
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      Re: Sky unlimited internet is really slow!?

      Quote Originally Posted by JamesBwoii View Post
      I've just tried it with an ethernet cable and i got 4mb/s. Does this show it is a router problem?
      The router is a free one from sky which is a few years old.
      "ADSL Link Downstream Upstream
      Connection Speed 9213 kbps 864 kbps
      Line Attenuation 34.5 db 18.9 db
      Noise Margin 4.9 db 8.0 db"

      looking at your sync speed of 9.2mb i would say the least likely possibility is that your router is causing the problem. you should try and repost your with the router in the test socket(details in my signature) as your downstream noise margin has dropped very low and internal wiring may be holding you back. however this shouldnt cause a throughput speed of 4mb...

      where did you run the speedtest? is there only the one device(your wired pc) connected when you run the speedtest and have you closed down all programs running in the background that would use bandwith?

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      Re: Sky unlimited internet is really slow!?

      Could it possible be that the speed tests are getting it wrong because I was just downloading a file using uTorrent and I was downloading at 4mb/s whereas the 2 speed tests I have done have said I could download at less than 1mb/s?

    10. #9
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      Re: Sky unlimited internet is really slow!?

      When running the speedtests you need to make sure the WiFi on your computer is disabled as well as connecting via Ethernet, and make sure you've closed all and any bandwidth intensive programs like uTorrent / Lime Wire / etc.

      It may also help to temporarily disable your Antivirus when running a speedtest as some can manipulate the results.

      Try the speedtests on:

      thinkbroadband :: The UK's largest independent Broadband / ADSL comparison & review website
      speed.io - Internet DSL Speedtest
      Namesco BroadbandMax ADSL Broadband Bandwidth speedtest | Test your ADSL Broadband connection speed
      Speedtest.net - The Global Broadband Speed Test

      Get a breadth of results so that you can see if one is giving poor and inaccurate results.

      Let us know how you get on

    11. #10
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      Re: Sky unlimited internet is really slow!?

      You missed the most important one of all

      http://www.skyuser.co.uk/speedtester/

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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