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    Terrible speed on a decent line - do I have any exit route?

    This is a discussion on Terrible speed on a decent line - do I have any exit route? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Here are my stats: Router Statistics System Up Time: 04:04:20 Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up ...

    1. #1
      Visage's Avatar
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      Terrible speed on a decent line - do I have any exit route?

      Here are my stats:


      Router Statistics

      System Up Time: 04:04:20
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1623428 3461694 0 15656 151729 04:02:43
      LAN 100M/Full 34339 56943 0 368 970 04:04:15
      WLAN 11M/54M 3410974 1973255 0 152912 18821 04:04:02
      ADSL Link Downstream Upstream
      Connection Speed 9388 kbps 796 kbps
      Line Attenuation 29 db 15 db
      Noise Margin 4 db 13 db

      Surely with such a low attentuiation I should be getting at least 16Mbit? - I certianly was getting 14Mbit from my previous supplier (Pipex, on an unbundled line)

      I spoke to sky and they were pretty useless - said my line could only support 10Mbit when I know that not to be the case.

      So what are my options?


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    3. #2
      steve16751's Avatar
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      Re: Terrible speed on a decent line - do I have any exit route?

      Visage
      Hi have you just signed up to Sky Max/Unlimited

    4. #3
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      Re: Terrible speed on a decent line - do I have any exit route?

      your SNR is 4db in those stats, it shouldnt drop below 6/7db so the line will not take any more speed. you need to repost your stats from the TEST socket. details on how to do this are in my signature

    5. #4
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      Re: Terrible speed on a decent line - do I have any exit route?

      I would love to get this "terrible" speed.

      Where do I sign up for such a "bad" service!
      ------

      Advice given is in good faith and if taken is done so at your own risk. If in doubt consult a qualified person.

    6. #5
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      Re: Terrible speed on a decent line - do I have any exit route?

      Quote Originally Posted by newbuilder View Post
      I would love to get this "terrible" speed.

      Where do I sign up for such a "bad" service!
      You've totally missed the point, obviously. The speed in and of itself is double the national average but the glaringly obvious point is that the OP's speed has dropped by seven meg since migrating from his old ISP. And will likely increase by another seven meg should he migrate to someone like Be* Unlimited.

      OP - If you've just signed up you have 28 days cooling off period.

    7. #6
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      Re: Terrible speed on a decent line - do I have any exit route?

      OR the OP can take stats from his test socket to rule out an internal wiring issue
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
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      Re: Terrible speed on a decent line - do I have any exit route?

      Quote Originally Posted by IWasNotTheEnemy View Post
      OR the OP can take stats from his test socket to rule out an internal wiring issue
      Yes that's right we're waiting on him to do that.

      Notwithstanding newbuilder obviously didn't appreciate the cause for OP's complaint, probably because he feels resentful about being on a bad quality / long line.

      I have however found that Sky's poor choice of router for their exchange equipment coupled with a very high interleave depth set by DLM / CST can result in a poor sync rate for a given attenuation even without the SNR increasing.

    9. #8
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      Re: Terrible speed on a decent line - do I have any exit route?

      default interleve is 32ms which is for stability issues - changing to 8ms will increase sync speed around 500kbps give or take a few either way

      not really worth the hassle, unless for the gaming side of things

      as said before, Sky BB was aimed at people that wanted BB to work. Not the speed freaks who've moved as it's cheap
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
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      Re: Terrible speed on a decent line - do I have any exit route?

      Quote Originally Posted by IWasNotTheEnemy View Post
      default interleve is 32ms which is for stability issues - changing to 8ms will increase sync speed around 500kbps give or take a few either way

      not really worth the hassle, unless for the gaming side of things

      as said before, Sky BB was aimed at people that wanted BB to work. Not the speed freaks who've moved as it's cheap
      Yes, ergo my pointing out the 28 day cooling off period.

      You're not very quick on the uptake are you?

    11. #10
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      Re: Terrible speed on a decent line - do I have any exit route?

      with those stats hes not going to get 14mb with any provider. there is an 8 day cooling off period by the way

     

     
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