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    Testing Master Socket

    This is a discussion on Testing Master Socket within the Sky Broadband help forums, part of the Sky Broadband help and support category; How is the sound quality on your phone calls? Do you have an intermittent fault?...

    1. #21
      hugsie's Avatar
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      How is the sound quality on your phone calls? Do you have an intermittent fault?


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    3. #22
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      Not really noticed anything on phone calls. Here are my router stats if that helps?
      Link Information

      Uptime: 2 days, 9:27:28
      Modulation: G.992.1 Annex A
      Bandwidth (Up/Down) [kbps/kbps]: 448 / 8.032
      Data Transferred (Sent/Received) [MB/GB]: 461,31 / 1,54
      Output Power (Up/Down) [dBm]: 12,0 / 19,5
      Line Attenuation (Up/Down) [dB]: 15,5 / 26,0
      SN Margin (Up/Down) [dB]: 22,0 / 10,5

      These stats are taken with my router on an extension socket upstairs.

      These are my Down and Up speeds according to www.speedtest.bbmax.co.uk

      Download Speed: 6194 kbps (774.3 KB/sec transfer rate)
      Upload Speed: 361 kbps (45.1 KB/sec transfer rate)
      Last edited by sambuka; 01-10-06 at 10:54 AM.

    4. #23
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      Hugsie was trying to give you a hint.

    5. #24
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      youravinalarrrf is offline Sky User Beta tester
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      Your old master socket could always have a fight with the hoover??????

      Thats if you don't mind being without tinternet and phones for a few days.....lol

    6. #25
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      Lol sorry for being such a dumbass, so what your saying is if my voice calls have interfierence they would probably fit a new one for free? If so any ideas how i can do this without it been obvious?

      Thanks for all your help guys i really am grateful, i just want some sort of reasonable solution to all of this.

    7. #26
      hugsie's Avatar
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      An intermitttent fault can be very hard for an engineer to locate, if they find no fault on the line, they may well come out and replace their old socket to see if that helps.

    8. #27
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      So what your saying is just phone them saying my phone is crackling sometimes on calls and i believe it is the phone socket as ive tried different phones.

      Would they not realise theres no fault?

    9. #28
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      Dont even say you think it is the socket. Mention that you have a very old connection and you can't check if that is the cause as you have an old master socket.

      That is the bety of an intermittant fault there is no telling when it will happen

    10. #29
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      Ok hugsie thanks for help i will give them a call now. Basically ill say that i have some crackling on my phone at random times and i cant check if its the sockets as i have the old style box with no test socket.

      Is it the 150 number by any chance?

    11. #30
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      It is worth a shot

     

     
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