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    Disconnections

    This is a discussion on Disconnections within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I've been having disconnection problems today. I'll have a lot of lag, and then I'll DC for quite a ...

    1. #1
      Brummy's Avatar
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      Disconnections

      Hi,

      I've been having disconnection problems today. I'll have a lot of lag, and then I'll DC for quite a while until it re-connects. I looked at my router statistics whilst it was disconnected just and got this whopper:

      ADSL Link Downstream Upstream
      Connection Speed 0 kbps 0 kbps
      Line Attenuation 25 db 14 db
      Noise Margin 2147483647 db 13 db

      At the moment (like 10 minutes later) it's back to normal:

      ADSL Link Downstream Upstream
      Connection Speed 9980 kbps 764 kbps
      Line Attenuation 24 db 13 db
      Noise Margin 17 db 14 db

      Do you have any advice on what is causing this?

      We've already had the BT man 'round the house to sort out previous DC problems, so rest assured that every phone socket has a microfilter on, and pretty much all the basics will have been covered.

      Cheers.


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Disconnections

      Does it happen in the test socket with nothing but the router attached?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Disconnections

      I can't unplug the phone at the moment (mum would flip), and the disconnections aren't predictable so I'm not sure if I'd be able to get a conclusive result by doing it anyway. Bare in mind that nothing has changed, set-up wise, since yesterday, but the disconnections have only occurred today. This is purely out of curiosity - why would it matter (unplugging everything else)?

      Would the test socket be the main one?

      Thanks.

    5. #4
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      Re: Disconnections

      Just cause you've not changed anything doesn't mean nothing's changed...

      Test socket is behind the front panel of the master socket and, assuming you have one, should disconnect all other sockets in the house when exposed. Here's a picture:

      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
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      Re: Disconnections

      Well it just disconnected again, so I stuck the router into the test socket and I'm back on again, but it took a few minutes to happen, and I'm not sure if that would have happened if I'd put it in the test socket or not.

      Current stats:

      ADSL Link Downstream Upstream
      Connection Speed 9980 kbps 764 kbps
      Line Attenuation 21 db 10 db
      Noise Margin 19 db 18 db

      Cheers.

    7. #6
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      Re: Disconnections

      Only thing you can do is leave it in the test socket and see what happens - you can't just 'try it' once and then move it back as it proves nothing...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
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      Re: Disconnections

      Okay, so assuming that I don't disconnect again while it's in the test socket, what would you be able to deduce from that?

      I'll go put it back in the test socket now, assuming everyone doesn't mind losing the phoneline (will the Sky TV go too?).

      Cheers.

    9. #8
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      Re: Disconnections

      If it doesn't drop, you've got an internal wiring issue and that's up to you to fix...Sky TV will be fine, it's only in the phone line to charge you for pay-per-view content
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
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      Re: Disconnections

      Thanks for all of your help.

      It's in the test socket. I'll give it a few days, and if it doesn't disconnect, I'll assume it's wiring.

      Cheers.

    11. #10
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      Re: Disconnections

      Looking at the figures from the Test socket you seem to be very heavily capped. You could get 16-18 Mb with a good line. Even in your normal position your noise margin shows that you are not getting nearly as much speed as you should. This suggests your line has been capped down to compensate for noise on your line. As you have been advised leave it in the Test socket for at least 24 hours and see if it remains stable. Report back with the result.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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