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    Disconnections

    This is a discussion on Disconnections within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have disconnected about five times today, with the line in the test socket. We have been capped as we ...

    1. #11
      Brummy's Avatar
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      Re: Disconnections

      I have disconnected about five times today, with the line in the test socket.

      We have been capped as we had disconnection issues before and they thought capping it at 10 might help, but that wasn't the problem in the end, and we never got round to lifting the cap.

      Thanks for your help folks.


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    3. #12
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      Re: Disconnections

      Bump. Any help please?

    4. #13
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      Re: Disconnections

      Test the line with just a phone plugged in and listen for any noise, if it is happening in the test socket then it can only be a faulty socket of the external line itself, you will need to ring your phone line provider for an engineers visit.

    5. #14
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      Re: Disconnections

      Thank you very much. Looks like we're gonna need to call an engineer.

    6. #15
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      Re: Disconnections

      I would recommend ringing Sky, telling them all of the above, especially that you have tested it in the test socket for some time and still experienced dropped connections. They will arrange for an engineer to come out. If its anything like us, it will be a BT engineer, who will wave his machine over the socket, say "everything is fine" and then leave in a cloud of dust - just persist and ensure you tell the engineer it HAS dropped whilst being in the test socket. In my experience, BT engineers appear to need a prod to get them to do the full test.

      We had one out yesterday (who arrived 1 hour earlier than his earliest booked time grrr) who didn't even bother checking the exchange or junction box - which is where we had our previous problems that they somehow fixed without knowing how. So we have another coming tomorrow.

     

     
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