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    Speed is slowing

    This is a discussion on Speed is slowing within the Sky Broadband help forums, part of the Sky Broadband help and support category; I used to get 14.5MB/s about 2 years ago. Last year, it went down to 13.5MB/s - no problem Then ...

    1. #1
      firehawk's Avatar
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      Speed is slowing

      I used to get 14.5MB/s about 2 years ago.
      Last year, it went down to 13.5MB/s - no problem

      Then this just before the end of last year, it went down to 12.5MB/s

      a couple of weeks ago, I decided to reshuffle my electrical wires to sort out the "tangles", therefore my broadband was switched off, I reconnected and the speed was syncing at 11.5MB/s!

      I disconnected and reconnected again, and still the same result. I tried again and it went down to 11.1MB/s

      I rang sky and they did a DLM but to check the progress today, they said it was suspended (no reason given).

      She then said that the line seems to be having alot of errors. This doesnt make sense as before the line was fine and a couple of weeks ago I asked if there were any line errors/CRC errors and they said no, no errors.

      The filter is connected directly to the master/test socket (behind the faceplate) as it always has been and I did change the ADSL filter just in case, but still the same problem.

      Any ideas whats going on?


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    3. #2
      steve16751's Avatar
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      Re: Speed is slowing

      firehawk
      Hi have you tried SkyUser speed tester http://www.skyuser.co.uk/speedtester/ instead of speedtest.net. As speedtest.net is not a very reliable speed tester here`s another one to try Broadband Speed Checker - THE UK's No.1 Broadband Speed Test and thinkbroadband :: Broadband Speed Test do the speed tests and see if there is any difference

    4. #3
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      Re: Speed is slowing

      Thanks.
      using broadbandspeedchecker I get 9552kbps/971kbps
      using skyuser speed checker I get 9512Kbps/919Kbps.
      using thinkbroadband I get 6.3MB download and 0.9MB upload (I do not believe this at all)


      but my router is syncing at 11.1MB/s
      I am pretty close to the exchange and sky said I should get up to 16MB (I understand I wont get more than say 14MB)


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    5. #4
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      Re: Speed is slowing

      firehawk
      Hi can you do How to get your router statistics and How to test your ADSL in the Master Socket the reason is to see if there is any difference between the two then copy and paste the both to your next post.

      That will teach me sorry about the double post

    7. #6
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      Re: Speed is slowing

      thing is, its ALWAYS been connected to the master socket, which is how I was able to get 10MB+ immediately rather than 6.5MB which was "capped" when I got sky BB

      this is my router stats:

      ADSL Link Downstream Upstream
      Connection Speed 11118 kbps 1153 kbps
      Line Attenuation 35.5 db 19.7 db
      Noise Margin 7.3 db 7.3 db


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    8. #7
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      Re: Speed is slowing

      u got a test socket? if so, try there...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

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      Re: Speed is slowing

      its on the test socket...always has been Sorry, got the termonology messed up.


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      Re: Speed is slowing

      Do you have a spare router and adsl cable to try, by any chance?

      Edit: Also, just to confirm, you're not running any extension cable to the router?

     

     
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