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    Sudden drop in speed

    This is a discussion on Sudden drop in speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi folks, I upgraded to the 20mb package back in February. It's been going alright for a good month, but ...

    1. #1
      Brummy's Avatar
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      Sudden drop in speed

      Hi folks,

      I upgraded to the 20mb package back in February. It's been going alright for a good month, but today I did a speed-test after getting irked by lag while gaming and, well, this is before;



      and this is now;



      I checked my router and saw:

      DownStream Connection Speed 9980 kbps
      UpStream Connection Speed 764 kbps

      So I'm receiving everything I should, but I'm getting a very low speed. Any help? :/


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    3. #2
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      Re: Sudden drop in speed

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 32033689 50043605 0 381 1099 610:51:03
      LAN 100M/Full 1134099 685 0 80 0 625:57:56
      WLAN 11M/54M 51242281 34034374 0 1641 522 625:57:44
      ADSL Link Downstream Upstream
      Connection Speed 9980 kbps 764 kbps
      Line Attenuation 24 db 13 db
      Noise Margin 15 db 15 db

      I hope you can read that. (shall I take a screenshot instead?)

      Thanks.

    5. #4
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      Re: Sudden drop in speed

      I take it you are using wireless? If so try changing the channel on your router. A neighbour's network is probably interfering with yours.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: Sudden drop in speed

      I was told that changing my channel without an ethernet cable (Mum threw it out, trust her...) would mean that I wouldn't be able to connect at all, or something? I didn't understand fully, but I got the impression that changing the channel without an ethernet cable was a very bad idea.

      Edit - yes, using wireless.

    7. #6
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      Re: Sudden drop in speed

      It certainly is if you don't have an ethernet cable. Send your mum down to Tesco or B&Q, or even PCWorld if you want to pay through the nose, and get a cable. You really need one for making any changes to the router, not just wireless ones.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
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      Re: Sudden drop in speed

      I'll see if I can borrow one off a mate tomorrow. Twenty past nine seems like a cruel time to send mum down Tesco.

      Have you got any other ideas of what the problem could be? In case this solution doesn't work.

      Thanks.

      Edit - I HAVE FOUND AN ETHERNET CABLE.

      Time to go fiddle. I'll keep you updated.
      Last edited by Brummy; 13-04-10 at 10:50 PM.

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      Re: Sudden drop in speed

      Brummy
      Hi how long have you been with Sky Broadband. As Isitme has pointed out the ethernet cable is important if you need to do any adjustments in the router. If you were hard wired using the ethernet cable you could just about double the connection speed. Here`s a little information that`s worth read
      Sky router stats (speed, noise, attenuation) explained the other thing How to test your ADSL in the Master Socket to see if there is any difference.

    10. #9
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      Re: Sudden drop in speed

      I have just changed the channel and Speedtest.net is telling me that my download speed is gradually increasing by about 30kb per minute. I hope this continues for a while and i'll be back up to full speed.

      Thanks for your help folks. It's greatly appreciated.

    11. #10
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      Re: Sudden drop in speed

      Brummy
      Hi Speedtest.net is not a very reliable speed tester have a look at SkyUser`s Sky User - Broadband Speed Tester and Broadband Speed Checker - THE UK's No.1 Broadband Speed Test also thinkbroadband :: Broadband Speed Test it is always best to use more than one speed tester then you can see if there is any difference. The reason I asked how long have you had Sky Broadband is to see if DLM is running

     

     
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