This is a discussion on Seriously? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by User05 Yes, they do. Unless I was the only one taking calls earlier. 08442410515 if you pay ...
- 28-03-10, 06:23 PM #11
- 28-03-10, 06:32 PM #12
I do know there are other options, such as call back test and such, but in all honesty I'm not too clued up on what the benefits of the other options are.
But, yeah, sky are open 24/7. If you're definitely hearing some pops during the quiet line test with only a corded phone directly into the test socket, then it'll be up to your line rental provider to sort it. If you're with sky, then call up that number I gave you and get through to sky talk technical. Stay in the test socket with the corded phone to eliminate any troubleshooting that may be asked of you.
- 28-03-10, 06:35 PM #13
Will do, Thank for your help. Ill get back to you when my problems have vanished, I hope this doesn't result in Sky shutting my internet off at all because im going to need it throughout next week.
- 28-03-10, 07:19 PM #14
Re: Seriously?When i connect to the test socket nothing happens,
Can't remember if it effects you, but if you have been moved to Sky's 'state of the art' network, this can have a bad effect on connections.
- 28-03-10, 07:21 PM #15
Ok? this is even more strange
Connection Speed 0 kbps 0 kbps
Line Attenuation 51 db 30 db
Noise Margin 2147483647 db 11 db
I dont think my noise margin should be doing that, also now I can only connect to the internet when my phone is in use when it is turned off that happens (the stats above)
- 28-03-10, 07:39 PM #16
that means it gone into negative figures so definitely something wrong...
and don't assume that just cause something is brand new out of the box it cant go wrong
- 28-03-10, 09:13 PM #17
Re: Seriously?now I can only connect to the internet when my phone is in use when it is turned off that happens (the stats above)