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    Problems with sky download speed

    This is a discussion on Problems with sky download speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey guys,im new to this forum,just happen to come across it. My problem is that,recent iv been connected to sky ...

    1. #1
      MrStan's Avatar
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      Problems with sky download speed

      Hey guys,im new to this forum,just happen to come across it.

      My problem is that,recent iv been connected to sky broadband unlimited,but the download speed is only 0.25kbs,when it should be 3meg (i live in a flat) could anyone work out what could be up with my connection?any help or advice would be greatly appreciated.


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    3. #2
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      Re: Problems with sky download speed

      Mr S,
      If you know how post your router stats so the guys on here can see them and they will be able to help you
      Paul

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      Re: Problems with sky download speed

      Thank you for the guide on how to get my statistic's,my results were as follows

      ADSL Link Downstream Upstream
      Connection Speed 995 kbps 945 kbps
      Line Attenuation 53.0 db 31.5 db
      Noise Margin 14.9 db 8.2 db

      that really dont mean much to me,so any help on whats up would be good.

      Thanks.

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      Re: Problems with sky download speed

      If possible could you redo the stats from the test socket?

      How to test your ADSL in the Master Socket




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      Re: Problems with sky download speed

      i could do the master socket test,but in my letter from sky.they told me not to disconnect my router for the 1st 10-14 days,unless thats a load of crap,i dont wanna go making things any worse for myself.

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      Re: Problems with sky download speed

      Its ok guys,i tested my internet through the test socket,and it was at full power,so,i pulled the connection to the sky tv box in my phone socket,and directly connected the sky router to the phone hub,works perfectly lets hope im not breaking any rules!

    9. #8
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      Re: Problems with sky download speed

      The ADSL filter must always be plugged into the socket first. Any other way and it is not properly filtered. What speed are you getting now? You should have between 4-6Mbs. It would have been better if you posted your stats from the Test socket as requested.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: Problems with sky download speed

      the stats are now

      ADSL Link Downstream Upstream
      Connection Speed 3979 kbps 945 kbps
      Line Attenuation 53.5 db 31.6 db
      Noise Margin 7.2 db 8.9 db

      iv got no problem with it as of yet,and the little plug with the 2 sockets on plugged in,i think thats the filter (with both the adsl and phone line sockets?)

    11. #10
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      Re: Problems with sky download speed

      That looks better,

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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