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    Massive speed drop

    This is a discussion on Massive speed drop within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi everyone I used to get a sync speed of 12885 down and 796 up but now i am getting ...

    1. #1
      jqworle's Avatar
      jqworle is offline Sky User Member
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      Massive speed drop

      Hi everyone
      I used to get a sync speed of 12885 down and 796 up

      but now i am getting this
      ADSL Link Downstream Upstream
      Connection Speed 7616 kbps 800 kbps
      Line Attenuation 31 db 16 db
      Noise Margin 10 db 13 db

      I have contacted sky twice and gone through there usual rigmarole but they say this is all my line will do now but nothing has changed .
      The snr if anything has gone up as it used to be 7db

      I have a BT openreach adsl faceplate installed by BT and even tried a microfilter into the test socket. This makes no difference.
      Anybody have any ideas


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Massive speed drop

      Do you have your line rental with Sky??? if so you may have been moved to their SVBN network, many have had problems with this.

      If not then you may have a fault on your external line, is there any noise on voice calls???

      Lastly, do you have another router you could try???

    4. #3
      User05's Avatar
      User05 is offline Sky User Member
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      Re: Massive speed drop

      Looks like you've been capped and the line set to g.dmt. Call up sky and ask them to remove the cap and put you back onto adsl2plus and see how it goes.

     

     

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