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This is a discussion on Ridicolous within the Sky Broadband help forums, part of the Sky Broadband help and support category; im not happy that my speed was 11mb for the first 7 weeks and now ive logged on to the ...
- 21-03-10, 07:42 PM #1
im not happy that my speed was 11mb for the first 7 weeks and now ive logged on to the router homepage and found that its dropped to 5mb.. any help to get this back to normal ?
heres are stats
System Up Time: 0:08:00
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1691 1972 0 0 0 0:03:09
LAN 15 0 0 0 0 0:08:00
WLAN 3559 3186 0 0 0 0:07:32
ADSL Link Downstream Upstream
Connection Speed 5696 kbps 928 kbps
Line Attenuation 14.0 db 9.0 db
Noise Margin 7.7 db 8.0 db
- 21-03-10, 07:54 PM #2
Are you using an extension cable to the router, per chance?
- 21-03-10, 08:07 PM #3
tbh ive got no clue why the speed has dropped from 12mb to 5mb why have it done this and its worse when i connect via a cable
- 21-03-10, 08:10 PM #4
Ok, or you could ignore what I typed. I've read through your other thread and you seem to persist to ignore the advice from the guys here. I'm sorry, but I'm out of this thread.
- 21-03-10, 08:12 PM #5
i dont understand what you mean by extension cable.. do u mean ethernet cable
- 21-03-10, 08:49 PM #6
You were advised to call Sky in this post as we diagnosed that your line or router were causing problems-
not getting the max speed
Have you done that? Until you get that sorted out we can do no more for you as it appears your line or your router are getting worse.
- 21-03-10, 08:57 PM #7Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
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I have removed the duplicate thread, also it is against our rules to have 2 different forum accounts on here. Could you please decide which account you want to keep and I will disable the other.
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- 21-03-10, 10:39 PM #8
well i rang them up and they said its fine ;@
- 22-03-10, 12:35 AM #9
Seriously, man, this is like getting blood from a stone. We NEED DETAILS to help you. Please, watch the following video through and think how frustrated the dude on the phone call is (albeit, it is a prank..) and you'll get an idea of what it's like you if don't follow our instructions or answer fully the questions being asked.
YouTube - Dell Tech Support Prank Call
What EXACTLY did sky say?
- 22-03-10, 03:43 PM #10
just checked the speed from thier side and said that there was no problem :O