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    Awful speed

    This is a discussion on Awful speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I would very much appreciate some advice regarding my speed please. I have recently upgraded to Sky Broadband Everyday, ...

    1. #1
      arnoives's Avatar
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      Awful speed

      Hi, I would very much appreciate some advice regarding my speed please.

      I have recently upgraded to Sky Broadband Everyday, mainly for the higher allowance as I know my line will not support a high speed.

      when on Base I sometimes got about 1500kbps but it frequently went down to 6/700 until I phoned Sky when it would go back up again for a short while.

      It seems to have settled back at about 600 which is ok bearing in mind I don't watch video, game etc. yesterday however it got down to about 300 and eventually I couldn't even get pages to load. The problem is not with this computer as I also have a brand new laptop which could do no better. I am using a wireless connection which shows as excellent, moving from the plugged in method did not seem to slow thing up at all. The router is plugged into the master socket.

      These are the stats I got this morning, can anyone help please

      Router Statistics

      *System Up Time:* 16:59:47

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 101 111 0 82 168 00:02:43
      LAN 100M/Full 3319 0 0 8 0 16:59:42
      WLAN 11M/54M 56322 58429 0 922 126 16:59:30

      ADSL Link Downstream Upstream
      Connection Speed 763 kbps 471 kbps
      Line Attenuation 52 db 34 db
      Noise Margin 11 db 10 db

      PS can anyone tell me how to insert the stats image properly, as I have seen in other posts.

      Many thanks


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Awful speed

      stats are fine displayed like that, pasting pics is OTT

      we need stats from your test socket to compare against tose so post back once you have them
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Awful speed

      Hi, I have just taken these figs being attached to the test socket, sorry to be so long getting back to you.

      downstream upstream
      Connection speed 763 606kbps
      Attenuation 50 31db
      Noise margin 25 19db

      hope this helps

    5. #4
      IWasNotTheEnemy's Avatar
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      Re: Awful speed

      as you can see the monumental jump in noise margin shows your internal wiring is holding your connection back. fit one of THESE and then get back onto Sky and they can remove the cap on the line
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
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      Re: Awful speed

      Many thanks for the advice. Before I get one of the BT faceplates, which I am quite happy to do, I do actually have an ADSL Nation filtered master faceplate lurking on the shelf. Would this have the same effect, if so I can fit it, otherwise I will get the BT version as you kindly suggest

    7. #6
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      Re: Awful speed

      absolutely, some people say it's better than the BT one but I don't notice a difference. Just use that and assuming the noise margin stays as high as it is Sky can get your speed up
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
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      Re: Awful speed

      with the SNR now higher, looks like you could get around 5 - 6 meg after sky configure your line

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      Re: Awful speed

      I have now fitted the filtered faceplate as was suggested and already the broadband speed seems to be more stable and constant around 700kbps, which is good compared with before. I spoke to Sky who say 10 days of tests are being run on the line following my upgrade from Base to Everyday after which the speed should increase automatically, if not I have to get back to them and they will up it for me.

      Chap there was very helpful and did run a test which shows the line will support 3.5MB which is very much higher than before the faceplate was fitted, which bears out your comments above. Pity we are so far from the exchange, but short of moving can't do anything about that!

      Many thanks folk for your help and advice, I will let you know the eventual outcome.


    10. #9
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      Re: Awful speed

      What are your stats like from the faceplate? I would have thought you would have got a bit more than 3.5Mb, more like 6+Mb.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    11. #10
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      Re: Awful speed

      Stats just taken

      ADSL Link Downstream Upstream
      Connection Speed 763 kbps 606 kbps
      Line Attenuation 50 db 31 db
      Noise Margin 19 db 19 db

      I am awaiting the outcome of the Sky tests with interest, I do know that whenever I have asked an ISP site to try the line to see what they could , BT etc, they all come up with the figure of 3.5mb max, subject to the usual provisos about distance etc.

     

     
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