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This is a discussion on capped?? within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi, im on unlimited and have had very little issues but today i looked at the router to see ADSL ...
- 27-02-10, 01:32 PM #1
hi, im on unlimited and have had very little issues but today i looked at the router to see
ADSL Link Downstream Upstream
Connection Speed 6139 kbps 797 kbps
Line Attenuation 47 db 26 db
Noise Margin 9 db 15 db
now its usually 7000 odd with 932 upload. its ALWAYS been like that yet no amount of rebooting, switching off the router changes these settings even though the noise margin is above 7 db
when this happened in nov last year there was some sort of line management on my line and it was instantly turned off and everything back to normal. i have zero connection/stability issues so why have they done this to me again?
i phoned tech support who told me i have too many active connections ( cmd prompt netstat ) which i couldnt help but laugh at, where do they find these people?
he wouldnt put me through to either his supervisor or the next level of support and could only keep saying its my pc?? how the heck can my pc lock settings into the router yet he couldnt grasp what i was saying and after 37 minutes i gave up
how can i get to the next level of support so i can find somebody who knows what their talking about, is there another phone number i can use? i used 08442 410 515
- 27-02-10, 01:36 PM #2
- 27-02-10, 01:38 PM #3
sorry forgot to mention im in the test socket, i usually use an adsl faceplate but ive tried both to be sure
i only have the router and 1 phone connected to the main box, nothing else connected, no extensions or anything
- 27-02-10, 01:52 PM #4
you have to go through the T1 support, answer ALL their questions and then you go to CST if the questions asked dictate it. Now it looks like you're on adsl2+ and perhaps it's not the best for your line. Having said that, does it actually make a difference?
- 27-02-10, 03:13 PM #5
ive been on adsl2 since they enabled our exchange, ive always had 7000+ kbps download and 732 up, then in october they upgraded the exchange and i had exactly the same issue then until i got to a knowledgeable support guy who got the blocking removed. my speeds have always been what ive quoted and always been steady and reliable so why have they done this to me again?
- 27-02-10, 03:23 PM #6
Who says they've done anything? Just cause you line stats change doesn't mean Sky have touched it. could be line conditions changing, could be you rebooted in the evening and so gave you a lower sync. could be DLM is running. Who knows.
Fair enough, call Sky but don't assume they've done anything until you actually know...
- 27-02-10, 03:24 PM #7
- 27-02-10, 03:32 PM #8
Re: capped??you have to go through the T1 support, answer ALL their questions and then you go to CST if the questions asked dictate it
- 27-02-10, 03:52 PM #9
- 27-02-10, 04:01 PM #10
Re: capped??but when you get people saying they've got like 30 with nothing open then it's a valid question