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    Disconnections problem.

    This is a discussion on Disconnections problem. within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have a bit of a dilemma that needs sorting. I regularly get disconnected from the internet and according to ...

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      Neown's Avatar
      Neown is offline Sky User Member
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      Disconnections problem.

      I have a bit of a dilemma that needs sorting. I regularly get disconnected from the internet and according to Sky this is because I'm on an extension cable, and if I use the normal cable provided the disconnections will stop. Can someone confirm this for me?

      But here is the main problem, the only socket in the house that I can get a connection from is the master socket that the extension cable is plugged into, but it's in a different room from the router and the computer, so I HAVE to use an extension cable. Is it possible to move the router into the other room with the master socket and go fully wireless (including the computer) or does the computer have to be on a wired connection? Also have my 360 and 2 laptops downstairs that run off it as well. Thanks for any help in advance.


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      User05 is offline Sky User Member
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      Re: Disconnections problem.

      It more than likely is the cause of the problem, yes. Extension cables are a dire choice for speed/stability. Instead, connect the router up to the socket with the sky supplied dsl cable. Obviously, this will mean the router will be by the socket, so you could buy a longer ethernet cable and feed it to the computer. You could go wireless if you so wish, if the desktop has a wireless adapter but it'd be much easier just to buy a longer ethernet cable if you don't have a wireless dongle.

     

     

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