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    Ridiculously slow internet speed - stats included

    This is a discussion on Ridiculously slow internet speed - stats included within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, I've been getting terrible internet speeds for a long long time now. Its got to the point where ...

    1. #1
      adamdb's Avatar
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      Ridiculously slow internet speed - stats included

      Hi all,

      I've been getting terrible internet speeds for a long long time now. Its got to the point where its pointless trying to download anything.
      I'm getting download speeds of around 40kbps and upload speeds of around 21kbps
      This is a lot lower than what im paying for.

      I currently have the router connected to the test socket and still exactly the same.

      Here are the stats ive got....


      System Up Time 00:07:33
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 5334 5974 0 1625 15163 00:06:40
      LAN 10M/100M 6255 5866 0 13967 1823 00:07:30
      WLAN 11M/54M 444 110 0 129 11 00:07:22


      ADSL Link Downstream Upstream
      Connection Speed 384 kbps 252 kbps
      Line Attenuation 38.0 db 23.2 db
      Noise Margin 28.6 db 31.0 db


      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: FAST, Upstream rate = 252 Kbps, Downstream rate = 384 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: U:ON /D:ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 28.8 31.5
      Attn(dB): 38.0 23.2
      Pwr(dBm): 0.4 10.2
      Max(Kbps): 9528 324
      Rate (Kbps): 384 252
      G.dmt framing
      K: 3(0) 8
      R: 16 16
      S: 1 16
      D: 32 4
      ADSL2 framing
      MSGc: 91 75
      B: 2 7
      M: 1 16
      T: 3 1
      R: 16 16
      S: 0.2222 14.2222
      L: 684 81
      D: 288 4
      Counters
      SF: 27917 25060
      SFErr: 0 1
      RS: 8124004 126754
      RSCorr: 19 0
      RSUnCorr: 0 0

      HEC: 0 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 408506 268243
      Data Cells: 132122 18836
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 0 1
      SES: 0 0
      UAS: 17 212
      AS: 451

      INP: 26.94 3.16
      PER: 16.16 18.00
      delay: 16.00 14.22
      OR: 48.00 36.00

      Bitswap: 0 10

      Total time = 7 min 56 sec
      SF = 27917
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 1 day time = 7 min 56 sec
      SF = 27917
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 7 min 56 sec
      SF = 27917
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 0
      Last Retrain Reason: 0


      Any help on what the problem might be would be greatly appreciated.

      Thanks , Adam


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    3. #2
      Isitme's Avatar
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      Re: Ridiculously slow internet speed - stats included

      Phone Sky and ask them to increase the speed on your line. You are very heavily capped. You should get about 10Mb.

      Check in your normal position, your speed will be the same, but if the noise margin reduces by much, this indicates you have a problem with your internal wiring, which would account for the cap.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      adamdb's Avatar
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      Re: Ridiculously slow internet speed - stats included

      Thanks for the help mate, appreciate it
      i'll switch it back to the normal set up and run the test again.

    5. #4
      PaulSky's Avatar
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      Re: Ridiculously slow internet speed - stats included

      Those speed tests are useless a lot of the time for diagnostics, router stats are the only true readings needed. Adamb take a new set of stats from your normal setup and post the attenuation, noise margin and speed readings, once we see those we can advise further.

    6. #5
      Isitme's Avatar
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      Re: Ridiculously slow internet speed - stats included

      Its as easy as you enter your IP address that you get to know the speed of your connection.
      If you just click the 'Begin Test' button here, you will get a worse than useless result. Speedtest.net is bad enough at the best of times, but running a speedtest to a server in Arizona is pointless. If you are going to use it, at least use a UK based server.

      Better still, use http://www.skyuser.co.uk/speedtester/

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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