Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 20 of 20

    Reasonable dl speeds, but slow *actual* download speeds

    This is a discussion on Reasonable dl speeds, but slow *actual* download speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok, I have disconnected the orange wire and the download speed has dropped by about 400 kbps but also the ...

    1. #11
      olliea's Avatar
      olliea is offline Sky User Member
      Exchange: Brookwood
      Broadband ISP: Base
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Oct 2008
      Location
      Surrey
      Posts
      26
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Reasonable dl speeds, but slow *actual* download speeds

      Ok, I have disconnected the orange wire and the download speed has dropped by about 400 kbps but also the noise margin has dropped to about 10 db (good thing right?). And although it is saying my speed has dropped, it is feeling about the same.

      I'm thinking its now time to give up with this and call Sky, asking if the line is capped. Shall I go for that?
      .
      -Ollie


    2. Advertisement
    3. #12
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Reasonable dl speeds, but slow *actual* download speeds

      but also the noise margin has dropped to about 10 db (good thing right?
      No, that is a 'bad thing'. There is no reason why the speed and noise margin should drop when you remove the ring wire. The opposite should be the case.
      What results do you get from the Test socket?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #13
      olliea's Avatar
      olliea is offline Sky User Member
      Exchange: Brookwood
      Broadband ISP: Base
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Oct 2008
      Location
      Surrey
      Posts
      26
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Reasonable dl speeds, but slow *actual* download speeds

      Ok,
      Test socket:


      Regular socket:


      This is possibly indicating an internal wiring fault?
      .
      -Ollie

    5. #14
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Reasonable dl speeds, but slow *actual* download speeds

      Not a fault as such, just interference. Unless you are prepared to continue using the Test socket or fit filtered faceplate, you are wasting your time calling Sky. If they fix it while it is in the Test socket and you put it back into the faceplate, the speed will drop and may even disconnect.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #15
      olliea's Avatar
      olliea is offline Sky User Member
      Exchange: Brookwood
      Broadband ISP: Base
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Oct 2008
      Location
      Surrey
      Posts
      26
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Reasonable dl speeds, but slow *actual* download speeds

      I'd be happy to connect a filtered faceplate, but just to check, it would definitely make an improvement even though at the moment I am using a micro-filter. I take it the filtered faceplate is essentially a better micro-filter that just replaces the original faceplate.

      Would this one be ok?

      Although if I fit this faceplate and I am keeping at about 3000 kbps, surely my line is able to take more? I think I will still call Sky after I fit the faceplate and see if they can increase my line.

      Thanks for all your help, you've been brilliant
      .
      -Ollie

    7. #16
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Reasonable dl speeds, but slow *actual* download speeds

      That one would be OK.

      Going by your Test socket figures you would get at least another 2 Mb, maybe more. If you need your extensions to stay connected, what you can do is plug the filter into the Test socket as you have at the moment, then plug a loose telephone extension into it then plug the faceplate into the extension. This would enable your extensions and give you much the same result as using a filtered face plate. You could then phone Sky and ask them to reconfigure your line as you have made improvements to your internal wiring. This would only be temporary of course, until you get and fit the faceplate. If you don't have a loose phone extension, just wait till you get the faceplate fitted.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #17
      olliea's Avatar
      olliea is offline Sky User Member
      Exchange: Brookwood
      Broadband ISP: Base
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Oct 2008
      Location
      Surrey
      Posts
      26
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Reasonable dl speeds, but slow *actual* download speeds

      Thanks so much for all the help. Although just one last question, is the faceplate easy to wire up? Do you think it would just be copying how the wiring is at the moment to the new one?

      And I think I'll call Sky tomorrow, do I have to ask for a specific department, or will just asking for a line reconfiguration be fine.
      .
      -Ollie

    9. #18
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Reasonable dl speeds, but slow *actual* download speeds

      It is just a case of transferring the wires from your existing plate to the same numbered terminals on the new plate. Make sure you also order a disposable IDC tool to punch the wires down into the new plate. They only cost pence.

      Just call the usual Sky number and go through the routine with Tier 1 and ask to be passed to CST. Reports I have seen on connections configured by Tier 1 are discouraging, to say the least, so try to get through to the Customer Solutions Team.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #19
      olliea's Avatar
      olliea is offline Sky User Member
      Exchange: Brookwood
      Broadband ISP: Base
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Oct 2008
      Location
      Surrey
      Posts
      26
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Reasonable dl speeds, but slow *actual* download speeds

      Right, I've fitted my new faceplate and been on the phone to Sky, and asked to be passed to CST. They passed me on straight away and started to reconfigure my line, the downstream is now showing 5486 kbps, which is a significant boost, almost double.

      Thanks for all your help!!
      .
      -Ollie

    11. #20
      Donaldson2121's Avatar
      Donaldson2121 is offline Sky User Member
      Exchange: WMNEW
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Jun 2009
      Location
      Newcastle-Under-Lyme
      Posts
      245
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Reasonable dl speeds, but slow *actual* download speeds

      congrats on the improved wiring and extra speed great advice from "Isitme" as always!

     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION