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    Broadband dropping out

    This is a discussion on Broadband dropping out within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ive upgraded to sky unlimited because i am streaming music over the house via the sonos music system. The problem ...

    1. #1
      rustydiver's Avatar
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      Broadband dropping out

      Ive upgraded to sky unlimited because i am streaming music over the house via the sonos music system.

      The problem is that when i use the phone out or incoming the line drops out on the broadband. I thinks this has always happened but notice it now cos the music stops playing around the house.

      I have connected the router and phone direct into the test socket still had some background noise, tried several filters just in case when the router is switched off no noise eg hissing, buzzing and crakling.

      I have a black sky router with SAGAM on it and getting uptp 16mbs.

      Is this a sign of external problems or should i check more at home.

      At the moment its back to how it was before router upstairs with a phone connected and downstairs sky+ box and a phone. Still the same if not worse line noise.

      Any ideas please.


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    3. #2
      Isitme's Avatar
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      Re: Broadband dropping out

      Ive upgraded to sky unlimited because i am streaming music over the house via the sonos music system.
      Firstly, being on Unlimited will not improve the streaming within your network. Your internet speed or allowance has nothing to do with this unless you are streaming from the internet. Even then, the speeds on Everyday are more than sufficient to stream music.

      From what you describe you have a lot of noise on your line. Do you have everything connected to the phone line running through a filter, preferably with the filter plugged into the socket first then extensions and other devices plugged into it.

      Take your stats from the normal position then remove the faceplate and plug it into the Test socket, link below and post both sets of stats.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Broadband dropping out

      Line was tested via master then the faceplate socket router and phone plugged in via filte,r several filters tried just in case and quite a bit of noise was heard.

      Music is streamed over the net via Napstar.

    5. #4
      Isitme's Avatar
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      Re: Broadband dropping out

      When the router drops out when the phone is used, it is usually a problem with the external line but to rule out internal wiring you must try it in the Test socket.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: Broadband dropping out

      Did try it in the test socket was more stable but still did drop out 60% of the times i tried it this morning.
      Upstairs its 100% of the time, going to rewire extension cable upstairs with better cable.

    7. #6
      Isitme's Avatar
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      Re: Broadband dropping out

      You asked
      Is this a sign of external problems or should i check more at home.
      I replied
      Take your stats from the normal position then remove the faceplate and plug it into the Test socket, link below and post both sets of stats.
      There is not much point in asking for advice if you are unwilling to help.

      In saying that, if it still drops out in the Test socket it looks like an external fault. Report it to your phone rental provider.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      rustydiver's Avatar
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      Re: Broadband dropping out

      Quote Originally Posted by Isitme View Post
      You asked

      I replied

      There is not much point in asking for advice if you are unwilling to help.

      In saying that, if it still drops out in the Test socket it looks like an external fault. Report it to your phone rental provider.
      Sorry Didnt get the sats bit. Do you mean plug the router via master then original run a line/sats test via pc for the noise levels read out if so will do again later.

    9. #8
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      Re: Broadband dropping out

      Here it is in the normal settin upstairs will do master a bit later.

      ADSL Link Downstream Upstream
      Connection Speed 16094 kbps 923 kbps
      Line Attenuation 24.0 db 11.8 db
      Noise Margin 6.5 db 7.5 db

    10. #9
      rustydiver's Avatar
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      Re: Broadband dropping out

      Sats direct from the test socket
      Router StatisticsSystem Up Time: 0:03:07

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 398 609 0 0 0 0:01:43
      LAN 1841 1707 0 0 0 0:03:07
      WLAN 1204 739 0 0 0 0:02:45
      ADSL Link Downstream Upstream
      Connection Speed 16008 kbps 916 kbps
      Line Attenuation 24.0 db 11.6 db
      Noise Margin 6.9 db 8.0 db
      Last edited by rustydiver; 13-02-10 at 02:41 PM.

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      Re: Broadband dropping out

      You say they are from the master socket, we need to see them from the TEST socket, this is uncovered when you remove the lower faceplate from the master and will isolate all the existing wiring.

     

     
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