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    Speed drop after power cut during first 10 days

    This is a discussion on Speed drop after power cut during first 10 days within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have recently signed up to Sky broadband unlimited and the speeds after a couple of days were great. I ...

    1. #1
      bathfan's Avatar
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      Speed drop after power cut during first 10 days

      I have recently signed up to Sky broadband unlimited and the speeds after a couple of days were great. I took a reading of around 12mbps downstream connection speed during these couple of days. We then had a very brief power cut after which my downstream connection speed has dropped to 9.5mbps.

      Could anyone supply with a suitable contact number for sky to get the download speed back up to 12mbps?

      I have tried phoning 08442 410 515 and have spoken to a non-english person, who kept telling me to plug my router into master socket etc..... All i want them to do is to put my download speed back up!

      Cheers


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    3. #2
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      Re: Speed drop after power cut during first 10 days

      you have to humour the first line to get to CST as only they can reset the line...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Speed drop after power cut during first 10 days

      There could be a reason why your speed has dropped which Sky can't fix. Post your stats for a diagnosis.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
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      Re: Speed drop after power cut during first 10 days

      Quote Originally Posted by Isitme View Post
      There could be a reason why your speed has dropped which Sky can't fix. Post your stats for a diagnosis.
      I pretty sure that the only reason my speed has dropped is because of the power cut during the first 10 days.

      Here are my stats:
      Downstream Upstream
      Connection Speed 9558 kbps 921 kbps
      Line Attenuation 35.0 db 17.6 db
      Noise Margin 10.9 db 10.5 db

      Connection was stable for a couple of days at around 12mbps

    6. #5
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      Re: Speed drop after power cut during first 10 days

      You do have a bit of noise margin in hand, but I doubt if it will get you up to 12Mb. If you have a Test socket, link below, plug in there and take your stats. You are looking for a rise in the downstream noise margin.

      Whenever you phone Sky support you are made to jump through hoops by Tier 1. If you do not do as they ask they will not pass you to CST. The best way to do it is to change the filter and be plugged into the Test socket when you phone them. If you tell them you have done this it speeds up the process.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Speed drop after power cut during first 10 days

      Yeah like tom says when ever you phone them just have everything set up they normaly just put you right through after a few mins of waiting dont take me more than 5-10 mins to get to CST

      im thinking would a power surge damage the router?

    8. #7
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      Re: Speed drop after power cut during first 10 days

      A power surge could damage many things, not just the router, I would have thought that the power adaptor would be damaged first though.

    9. #8
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      Re: Speed drop after power cut during first 10 days

      Thanks for all your responses, will give them i call tomorrow with everything set up the way you have said.

     

     

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